REVE Chat

Enhance interactions, improve service, boost sales.

customer support customer support sales chat chatbot

Tool Information

Primary Task	Customer support
Category	communication-and-support
Sub Categories	customer-support sales-and-crm chatbots
Pricing	from $45/mo
Country	Singapore

The Customer Communication Platform by REVE Chat is an omnichannel tool designed to enhance customer communication and support for businesses engaged in online sales. The platform offers various features to streamline customer interactions and improve overall service quality. One key feature is the AI chatbot, which enables businesses to automate and enhance customer communication by integrating artificial intelligence capabilities. This allows for smarter and more efficient conversations with customers. The platform also includes a live chat solution, empowering customer service teams to provide enriched support in real-time. Additionally, businesses can collaborate with their customers through video calls using the same platform, providing a more personalized and interactive experience. The advanced co-browsing feature further enhances customer guidance by allowing agents to navigate the customer's browser window remotely. Moreover, the platform includes a chat SDK, enabling businesses to set up chat functionality on their mobile applications. This allows for seamless communication with customers on the go. A built-in ticketing system helps businesses efficiently address and resolve customer issues, ensuring a smooth and streamlined support process. The tool supports multiple communication channels, including websites, social media platforms like Facebook and Instagram, messaging apps like WhatsApp and Telegram, as well as mobile and Viber. The platform caters to various industries, offering specific chatbot solutions for banking, education, HR, insurance, telecom, real estate, ecommerce, and restaurant sectors. Overall, the Customer Communication Platform by REVE Chat simplifies and enhances customer communication, enabling businesses to deliver superior service and boost sales.

REVE Chat is an AI-driven customer engagement platform founded in 2014 and based in Singapore. The company has around 50 employees and specializes in omnichannel solutions that enhance customer support, sales conversions, and real-time interactions across various digital touchpoints.

The platform offers a range of services, including AI-powered customer service with multilingual chatbots, a smart inbox that centralizes conversations from multiple messaging platforms, and live chat features that include screen sharing and co-browsing. Additionally, REVE Chat provides a ticketing system for streamlined issue resolution and proactive engagement tools that trigger automated messages based on visitor behavior. The platform supports voice and video chat, mobile apps, and messaging services, ensuring seamless communication across channels.

REVE Chat targets industries such as banking, financial services, insurance, eCommerce, and telecom, focusing on scalable solutions that prioritize customer experience automation. Its technology leverages large language models for context-aware interactions, making it a versatile choice for modern customer service needs.