AI Desk

AI Desk is a customer support automation platform that creates AI agents to answer customer questions, qualify leads, and escalate complex issues—helping businesses deliver 24/7 support and boost conversions.

customer support automation lead qualification pre-sales consultation automated FAQs 24/7 AI chat escalated handoff to humans knowledge base training multi-channel support deployment business intelligence customer engagement APAC market cultural intelligence

Tool Information

Primary Task	customer support
Category	communication-and-support
Sub Categories	customer-support chatbots lead-generation
Pricing	Free, starts $49/mo
Founder(s)	Lee Wen Jie
Launch Year	2024

AI Desk is a next-generation customer support automation platform designed to help businesses provide instant, intelligent, and scalable customer service without expanding headcount. Founded by Lee Wen Jie, AI Desk enables companies to build AI agents that understand their unique business context by training them on websites, PDFs, and documentation.

These smart AI agents handle customer questions, collect leads, and escalate conversations when needed, ensuring seamless transitions to human agents with full context and history. AI Desk integrates effortlessly across multiple channels—via website widgets, Instagram DMs, and direct chat links—delivering support wherever customers interact.

Unlike traditional platforms like Zendesk or Intercom that require months of setup and costly per-seat pricing, AI Desk is purpose-built for fast deployment and high automation rates, achieving 60–80% automation within days. With enterprise-grade features at startup-friendly prices, cultural intelligence for APAC markets, and a focus on driving conversions, AI Desk turns customer support into a growth driver.

Whether you run an ecommerce store, SaaS platform, or service company, AI Desk helps convert more visitors into buyers through pre-sales consultation, lead qualification, and AI-powered engagement—making enterprise-grade sales automation accessible to businesses of any size.

Pros
fast deployment with minimal setup AI agents trainable on business knowledge base supports multi-channel deployment seamless human handoff with full context high automation rate (60–80%) affordable pricing compared to enterprise tools conversion-focused design cultural intelligence for APAC markets

Cons
requires setup and training for best results dependent on AI accuracy for complex queries may not fully replace human support limited compared to legacy platforms’ deep integrations newer platform compared to established competitors