Customerly AI

Elevate customer service beyond traditional chatbots.

customer service customer engagement chatbot AI chatbot knowledge base customer data collection

Tool Information

Primary Task	Customer support
Category	communication-and-support
Sub Categories	customer-support chatbots sales-and-crm
Country	Ireland

Customerly AI is a tool designed to transform and improve customer service in multiple industries. It replaces traditional chatbots with a more comprehensive AI solution that continually adapts and learns from a knowledge base and canned responses. This allows it to provide effective and effortless assistance throughout different stages of conversations. One of the key features of Customerly AI is its capability to automate complex tasks by conversing with customers and collecting significant data accordingly. It also features smart escalation functionality, capable of bringing a human into the conversation when things get intricate. Beyond support, Customerly AI is designed to comprehend customers' needs, find appropriate missions or answers, and handle multiple questions simultaneously without difficulty. Another distinguished aspect of this tool is its multilingual support, which attempts to break down any language barriers that traditional chatbots might encounter. It also includes functions such as chat, help center, marketing automation, and newsletter. By offering these advanced features, Customerly AI aims to provide a seamless, automated, and satisfying customer engagement experience.

Customerly is the first complete AI-powered support and engagement platform that dynamically switches between AI Assistants and Mission-Based AI Agents to automate customer interactions with precision.
Unlike traditional chatbots, our AI understands intent, executes specialized workflows, and seamlessly escalates to human teams when necessary—eliminating unnecessary back-and-forth and optimizing resolution times.

Beyond AI-driven automation, Customerly empowers businesses with advanced customer success tools, including NPS & CSAT surveys, in-app feedback collection, and email marketing automation to proactively engage and retain customers.

Our intelligent platform enables businesses to not only support customers efficiently but also drive long-term success through personalized outreach, proactive assistance, and customer insights.

With powerful customizable workflows, deep customer analytics, and multi-channel engagement tools, Customerly helps businesses scale their customer relationships like never before.
Whether you need AI-powered customer service, automated success surveys, or targeted email marketing, Customerly is the ultimate all-in-one platform to maximize customer satisfaction and retention.

Pros
Adapts and learns continuously Automates complex tasks Smart escalation functionality Understands customer needs Handles multiple questions simultaneously Provides multilingual support Includes chat functionality Features a help center Offers marketing automation Sends newsletters Essential customer data collection Breaks down language barriers Seamless assistance Effortless setup Canned responses learning Multi-industry application Single tool for multiple needs Automated customer engagement Efficient customer service transformation Continual improvement capability Handles intricate customer situations

Cons
Limited customization options Potential language translation inaccuracies Doesn't support all languages Possible data privacy concerns Smart escalation may be disruptive Relies on predefined responses May struggle with unique queries Automation could lead to impersonality Need for continuous knowledge base updates Multiple features might overwhelm users

Frequently Asked Questions

1. What is Customerly AI?

Customerly AI is a customer service tool that replaces traditional chatbots with a more comprehensive AI solution, capable of learning from a knowledge base and canned responses. Its main aim is to automate complex tasks by engaging in conversation with customers and collecting necessary data.

2. How does Customerly AI improve customer service?

Customerly AI improves customer service by automating complex tasks through conversation, collecting significant data in the process. It offers effective assistance throughout various stages of a chat, understanding and meeting the customers' needs, finding the right solutions or responses, and handling multiple queries simultaneously.

3. How does Customerly AI differ from traditional chatbots?

Traditional chatbots follow preset scripts and may not adapt to new or unexpected customer queries. Customerly AI, on the other hand, learns from a knowledge base and canned responses, continually adapting and improving its ability to assist. It can automate complex tasks, bring a human into the conversation if needed, and support multiple languages, breaking through language barriers that traditional chatbots may encounter.

4. Is Customerly AI capable of learning and adapting?

Yes, Customerly AI is capable of continuous learning and adaptation. It acquires its knowledge from its base and canned responses, allowing it to provide assistance at any stage of the conversation, understand customer needs, and offer appropriate solutions.

5. What kind of tasks can Customerly AI automate?

Customerly AI can automate complex tasks that involve conversing with customers and collecting significant data. The exact tasks it can automate are likely determined by the requirements of the specific conversation or interaction.

6. How does the smart escalation feature work in Customerly AI?

The smart escalation feature in Customerly AI is designed to introduce a human agent into the conversation when things become complex or intricate. This ensures that the context and nuances of the conversation are understood and addressed, providing the customer with a seamless experience.

7. Can Customerly AI handle multiple questions at once?

Yes, Customerly AI can handle multiple questions simultaneously. Its advanced AI capabilities allow it to manage multiple queries without difficulty, providing efficient and effective assistance.

8. Does Customerly AI support multiple languages?

Yes, an essential feature of Customerly AI is its multilingual support. This feature is designed to break down language barriers that conventional chatbots can encounter, making it possible for businesses to assist customers in a variety of languages.

9. What additional features does Customerly AI provide?

Aside from its robust AI chatbot capabilities, Customerly AI also offers features like a help center, marketing automation, and newsletter functionality. These features extend beyond just customer support, making it a comprehensive solution for business communication and engagement.

10. How does Customerly AI enhance customer engagement?

Customerly AI enhances customer engagement by providing effective and effortless assistance, comprehending customer needs, and finding appropriate answers to multiple questions simultaneously. This seamless, automated experience gives customers a satisfying customer engagement experience.

11. Can Customerly AI aid in marketing automation and newsletters?

Yes, Customerly AI includes tools that enable marketing automation and distributing newsletters, as part of its commitment to providing comprehensive solutions for business communication and engagement.

12. Does Customerly AI support a help center?

Yes, a support or help center is among the features provided by Customerly AI. This makes it a one-stop solution for addressing a wide range of customer inquiries.

13. How does Customerly AI use the collected customer data?

Customerly AI uses collected customer data to automate complex tasks and enhance the customer engagement experience. It adapts and learns from this data, improving its responses and suggestions based on past interactions.

14. What industries can benefit from using Customerly AI?

Although it's not specified, Customerly AI's capacity to automate tasks, collect data conversationally, provide multilingual support, and escalate complex issues to human intervention implies it could be beneficial to a wide range of industries, especially those that heavily rely on customer service.

15. Can humans intervene in conversations handled by Customerly AI?

Yes, Customerly AI has a smart escalation feature that allows a human to intervene in the conversation when things get overly complicated. This feature ensures smooth communication and effective resolution of the issue at hand.

16. How can Customerly AI help with sales automation?

Customerly AI enhances sales automation by collecting data during conversations with customers, analyzing their needs, and finding appropriate solutions or answers. Its automation capabilities streamline the sales process, making it more efficient.

17. Can Customerly AI operate round the clock?

Yes, considering the AI's capabilities and the 24/7 nature of digital customer service, it's highly likely that Customerly AI can operate round the clock, although specific working hours or limitations aren't explicitly mentioned.

18. What are some successful instances of businesses employing Customerly AI?

Various businesses have chosen to employ Customerly AI for their customer service needs, including companies like cookie-script, appinstitute, epayco, nibol, njlitics, paykickstart, paymo, startupgeeks, tedx, and tweethunter. Details about their specific successes with Customerly AI weren't included.