Curious Thing

Automated and efficient customer support.

customer customer support voice

Tool Information

Primary Task	Customer support
Category	communication-and-support
Sub Categories	customer-support voice-and-speech-recognition
Country	Australia

Curious Thing's Voice AI Assistant is a tool designed to assist businesses of all sizes in managing their customer conversations. It offers features such as answering business calls, scheduling meetings, and addressing frequently asked questions over the phone. The AI assistant is powered by ChatGPT, enabling it to provide accurate and timely information to callers.In addition to handling inbound calls, the AI assistant can also make outbound calls to enhance operational efficiency and revenue generation. For example, it can capture leads, book appointments, and remind customers about missing documents or incomplete applications. The goal is to improve customer satisfaction, increase conversion rates, and reduce revenue loss.Curious Thing's Voice AI Assistant can be customized to meet the specific requirements of each business. It offers ready-to-deploy AI agents that can quickly integrate into existing systems and start delivering results. The tool is capable of handling high call volumes in multiple languages and can engage with customers through various channels such as SMS, email, and instant messaging.With Curious Thing's Voice AI Assistant, businesses can benefit from the automation of customer service operations, expanded service hours, and improved overall efficiency. The tool aims to optimize business processes, streamline operations, and provide a seamless and on-brand customer experience.

Curious Thing AI is an Australian voice AI technology company based in North Sydney, New South Wales. Founded in 2018, the company specializes in conversational AI solutions that automate customer interactions through inbound and outbound phone calls. It serves various industries, including financial services, healthcare, insurance, and eCommerce, focusing on high-volume customer engagement and talent acquisition.

The company offers several products, including a Voice AI Digital Agent that automates customer inquiries and actions through natural conversations. It also provides talent acquisition solutions, such as phone-based interviewing tools and an API that integrates with HR systems. Additionally, Curious Thing AI features Lucy, a free AI phone agent that answers missed calls and sends follow-up texts. With a commitment to enhancing customer experience and reducing operational costs, Curious Thing AI positions itself as a valuable partner for businesses looking to streamline their communication processes.