Inbenta

Global leader in AI and NLU for enterprise solutions.

AI Platform Customer Service Operational Efficiency Enterprise AI Chatbot Intelligent Automation

Tool Information

Primary Task	Customer support
Category	communication-and-support
Sub Categories	customer-support chatbots workflow-automation
Country	United States

Inbenta is a comprehensive Enterprise AI Platform known for its capacity to automate answers to customer queries, thereby optimizing operational efficiency. The platform leverages proprietary AI technology, which has been trained over a decade using data from billions of customer interactions across various industries. The Inbenta suite includes a Chatbot, Search, Benti, Knowledge, and Digital Instructor. The platform and its constituent tools are used in a diverse range of applications including Customer Service, IT Helpdesk, Marketing & Sales, HR, and Digital Transformation, signifying its broad-ranging use cases. Additionally, it caters to an extensive range of industries encompassing Banking, Government, Healthcare, E-commerce, Utilities, and more. Inbenta promotes the enhancement of customer experience and the reduction of costs through intelligent automation. It is trusted by companies around the globe, with the option for partnership and reselling opportunities. The platform continuously evolves, as evidenced by regular updates and innovations.

Inbenta, founded in 2005 by Jordi Torras in Barcelona, Spain, is a global leader in AI-driven customer experience solutions. The company specializes in natural language processing (NLP) and conversational AI, with its headquarters in Allen, Texas. Inbenta operates across North and Latin America, Europe, and Asia, serving over 1,000 clients in more than 100 languages.

Inbenta offers a range of services, including a conversational AI platform that automates customer interactions, a semantic search engine that delivers precise answers based on user intent, and an AI chatbot that provides personalized support. The company also focuses on knowledge management to centralize data and enhance workflow automation. In 2023, Inbenta processed over 1 billion customer queries globally, demonstrating its impact on operational efficiency and user satisfaction.

Pros
Global leader in NLU Enterprise search solution Ecommerce search functionality Automated support ticketing Advanced knowledge management Personalized content via Cookiebot Social media features integration Website traffic analysis User settings remembered (preferences) Data retention in browser Automatic data overwrite Collects and stores data Website performance monitoring User recognition upon revisit Generate statistical data Targeted ad displays Multiple cookie providers Optimized user experience Efficient load balancing Uses indexedDB for storage Broad array of cookie preferences Preference cookies for personalization Local data storage in browser Effective data deletion system AWS server cluster optimization Integrated with multiple software Effective data synchronization Supports real-time bidding Efficient retargeting of users Tracks user's interaction with website Used by social networking services Tracks behavior for statistical purposes Collects anonymous visitor data

Cons
Uses multiple cookies Stores user data Requires user consent IndexedDB data deletion New conversation overwrites old Relies on third-party providers Collects statistical data Ads displayed based on data No explicit data security features No listed multi-language support

Management Team

Ferran Eudaldo

COO

Jordi Torras

Founder and CEO

Sarah Gregor

Chief Financial Officer

Frequently Asked Questions

1. What is Inbenta?

Inbenta is a worldwide leader in AI and NLU (Natural Language Understanding) technology. It provides solutions such as Enterprise Search, Ecommerce Search, chatbots, support ticketing, and Knowledge Management. Their services are powered by Cookiebot, a service that uses cookies to personalize content, analyze website traffic, and obtain user consent.

2. What solutions does Inbenta provide?

Inbenta provides a wide range of solutions including Enterprise Search, Ecommerce Search, Chatbots, Support Ticketing, and Knowledge Management. Each of these solutions caters to different aspects of business requirements and customer support using advanced AI and NLU capabilities.

3. What kind of technology does Inbenta use?

Inbenta uses advanced neuro-symbolic AI and NLU technology. These technologies enable it to understand and respond to human requests accurately. Its unique lexicon connects words with meanings, improving the interaction between humans and machines.

4. How does Inbenta use AI and NLU?

Inbenta leverages AI and NLU technologies to understand and answer human queries. The AI component enables member understanding and provides relevant responses. The NLU ensures that the AI can understand the intent behind natural human language, improving the interaction between humans and the technology.

5. Can Inbenta's chatbot store data?

Yes, Inbenta's chatbot technology uses IndexedDB to store data in the user's browser storage. This data is then deleted and overwritten when a new conversation is created, ensuring privacy and user information security.

6. Does Inbenta use cookies? If so, what for?

Yes, Inbenta uses cookies in order to personalize content, analyze website traffic, and allow for user consent. Different types of cookies are used to enable basic functions, remember user settings, monitor website performance, identify users upon reentry, generate statistical data, and display targeted ads.

7. Who are Inbenta's cookie providers?

Inbenta uses cookies from a variety of providers such as Hubspot, Google, LinkedIn, Microsoft, Smartline, and YouTube. These help to collect and store data, monitor website performance, generate statistical data and display targeted ads.

8. What is Inbenta's Enterprise Search?

Inbenta's Enterprise Search is a solution designed to deliver precise search results, whether from a single source or multiple sources, through a single interface. This tool uses AI to interpret and respond to naturally worded queries, in order to provide the most relevant results.

9. How does Inbenta use IndexedDB?

Inbenta uses IndexedDB for storing data of its chatbot within the user’s browser. Data is saved in the IndexedDB until a new conversation is initiated, at which point it is deleted and overwritten. This ensures seamless operation of the chatbot while also maintaining user privacy.

10. What are Inbenta's Support Ticketing features?

Inbenta's Support Ticketing solution is a system designed to streamline customer support by handling email, social, chat, and online contacts in a single manageable queue. Real-time updates, customizable performance dashboards, and the ability to search across the knowledge base are some of the features of this solution.

11. Can Inbenta provide solutions for Ecommerce Search?

Yes, Inbenta provides solutions for Ecommerce Search. They use their advanced AI and NLU technologies to deliver precise and relevant search results tailored to the ecommerce industry, whether from a single source or multiple sources, through a single interface.

12. What is the functionality of Inbenta's Knowledge Management?

Inbenta's Knowledge Management solution allows for the creation, management, and sharing of knowledge across support channels and within helpsites. This tool is designed to streamline access to important information, improving customer support and response times.

13. Does Inbenta's website use cookies from social media sites?

Yes, Inbenta does use cookies from social media sites. It shares information about the use of its site with social media, advertising and analytics partners who might combine it with other information provided to them or collected from the use of their services.

14. Does Inbenta use cookies for targeted ads?

Yes, Inbenta uses cookies for targeted ads. By storing cookies from third-party services like Google, LinkedIn, and YouTube, Inbenta is able to collect data on user behaviors and engage in targeted advertising efforts which send relevant advertisements to users.

15. How does Inbenta handle customer consent for cookies?

Inbenta handles customer consent for cookies through its partnership with Cookiebot. The website is designed to obtain user consent before using cookies, in compliance with legal guidelines. Users have the power to change or withdraw their consent at any time.

16. What is 'Cookiebot' in relation to Inbenta?

'Cookiebot' is an online service employed by Inbenta that uses cookies to personalise content, provide social media features, analyse website traffic, and gain user consent.

17. How does Inbenta comply with privacy policies?

Inbenta complies with privacy policies by employing services like Cookiebot to ensure informed user consent for data collection. It has also set up a detailed privacy policy outlining how personal data is processed. The company also allows users to change or withdraw their consent at any time.

18. What is Inbenta's role in AI and NLU in global terms?

Inbenta plays a significant role globally in terms of AI and NLU technologies. As a global pioneer in the field of AI and NLU, Inbenta provides businesses with solutions for Enterprise Search, Ecommerce Search, Chatbots, Support Ticketing, and Knowledge Management, amongst others.

19. How does Inbenta's chatbot personalize user content?

Inbenta's chatbot personalizes user content by understanding and responding to human queries using advanced AI and NLU technology. It utilizes IndexedDB to store data in the user's browser storage to enhance the user experience and provide more tailored responses.

20. Why are cookies necessary for Inbenta's website?

Cookies are necessary for Inbenta's website as they enable fundamental functions like page navigation and access to secure areas of the website. They are also used to store specific user preferences, gather analytic data, and target ads based on user behavior.