Hellocall

Automate your call center with conversational AI.

Call Center Automation Conversational AI Customer Relationship Management Outbound Calls Inbound Calls Appointment Setting

Tool Information

Primary Task	Sales
Category	marketing-and-sales
Sub Categories	customer-support workflow-automation chatbots
API Available	Yes
Country	France

Callbot by HelloMyBot is an AI-enabled conversational tool, specifically designed to automate incoming and outgoing calls in customer relation centers. It serves as a 24/7 intelligent service that can drastically reduce costs and boost profitability, while providing a seamless offering to customers. Key features of this tool include call reception, appointment setting, call qualification, overflow and peak call management, information in self-service or self-care, response to common requests, and complaints resolution. It also helps check delivery and order status and enrich your marketing and sales tools. The tool is also equipped to effortlessly handle telephonic prospecting campaigns, allowing you to reach out to endless prospects and customers for various measures such as lead qualification, up-selling and cross-selling, appointment scheduling, quality and customer satisfaction surveys, contracts validation, and donations collection. HelloMyBot also provides the capability of boosting your customer relations by increasing your team with lower cost, reducing incoming calls and call length, minimizing misdirected calls, enabling handover when calls gain value, and increasing CSAT and NPS. Conclusively, HelloMyBot offers a comprehensive set of conversational AI tools that can easily integrate with your business tools, provide personalized responses by connecting to your CRM through APIs, incorporate payment solutions, and offer limitless learning through machine learning.

Automate your call center, relieve your agents.
Boost your customer relationship with a callbot. By recruiting a voicebot, you offer an intelligent service 24/7. Drastically reduce your costs and increase your profitability with HelloMyBot callbots.

Pros
Automation of incoming/outgoing calls 24/7 intelligent service Cost reduction Enhanced profitability Prompt response to inquiries Problem resolution facility Call handling feature Appointment scheduling facility Manages call overflow Self-service information provision Standard request responses Phone prospecting campaign management Automated call and qualification Efficient lead qualification Up-selling and cross-selling features Quality survey facility Contract validation Payment collection feature Improves customer relations Increases team efficiency Reduces incoming call numbers Shortens call durations Reduces misdirected calls Handover activation for high-value calls Enhances customer satisfaction Boosts Net Promoter Scores Easy integration with business tools CRM system synchronization API for personalized responses Supports cross-channel conversations Machine learning based improvement GDPR compliance Recommended for streamlining processes Suitable for advertisers Useful for any e-calling organization Effective peak call management Complaints resolution feature Handles telephonic prospecting campaigns Boosts customer relation with lower costs Minimizes misdirected calls Connects to CRM for personalized responses Incorporates payment solutions Enables limitless learning through machine learning Automated appointment scheduling Reduces operational costs Decreases average handling time Improves customer satisfaction score Capable of multilingual communication

Cons
No text-to-speech feature No live chat support Missing analytics features No sentiment analysis Limited integration options No multi-language support No free trial Lack of customization options No on-premise deployment Potential GDPR compliance issues

Frequently Asked Questions

1. What is HelloCall?

HelloCall is a conversational AI developed by HelloMyBot that offers automation for both inbound and outgoing phone calls in customer contact centers. By deploying a voicebot, HelloCall offers 24/7 intelligent service, decreasing costs and boosting profitability. It allows prompt response to client's queries, resolving their issues and providing support.

2. How can HelloCall automate my call center?

HelloCall can automate your call center by using its AI-powered chatbot to manage both incoming and outgoing calls efficiently. It can handle call reception, appointment scheduling, call qualification, overflow and peak call management, response to common requests, and complaints resolution. It also includes functionalities like lead qualification, up-selling and cross-selling, quality surveys, contract validation, and payment collection.

3. What features does HelloCall offer for handling calls?

HelloCall offers features that efficiently handle call reception, call qualification, overflow and peak call management, common request responses, and complaint resolutions. It also checks order and delivery status and enriches marketing and sales tools.

4. Can HelloCall schedule appointments?

Yes, one of the key features of HelloCall is appointment scheduling. It can automate the process of scheduling appointments with clients and prospects.

5. How does the overflow management in HelloCall work?

Overflow management in HelloCall is designed to efficiently handle call spikes. During high call volume periods, the built-in voicebot helps manage the overflow, ensuring that all calls are attended to and no customer inquiries are missed.

6. Can HelloCall respond to common requests automatically?

Yes, HelloCall has the ability to respond to common requests automatically. Leveraging AI and machine learning, it can identify and respond to frequently asked questions or common issues raised by customers.

7. Can I use HelloCall for telephone prospecting campaigns?

Yes, the HelloCall system is designed to efficiently manage telephone prospecting campaigns. It enables you to initiate and manage calling campaigns for qualifying prospects and customers smoothly, efficiently, and quickly.

8. Does HelloCall support lead qualification?

Yes, HelloCall supports lead qualification. It can initiate and manage calls to qualify prospects and clients automatically, making the process more efficient and less time-consuming.

9. Can I use HelloCall to improve my customer relations?

HelloCall can significantly improve customer relations due to its availability and efficiency, regardless of any language barriers. It reduces the number and duration of incoming calls, prevents misdirected calls, and triggers a handover when a call requires additional assistance. It also helps boost your customer satisfaction and net promoter scores.

10. How does HelloCall help in reducing the number of misdirected calls?

HelloCall helps in reducing the number of misdirected calls through its call qualification feature which ensures calls are correctly categorized and directed. This leads to more effective call handling and prevents calls from being wrongly allocated or misdirected.

11. Does HelloCall integrate with my business tools?

HelloCall provides quick and easy integration with your business tools, including customer relationship management (CRM) systems. It can connect to your CRM through APIs for personalized responses and supports cross-channel conversations.

12. Does HelloCall support multiple languages for calls?

Yes, HelloCall supports multiple languages. Hence, it aids in communication for businesses operating globally and handling customers from various linguistic backgrounds.

13. How can HelloCall improve my customer satisfaction score?

HelloCall can improve your customer satisfaction score by ensuring 24/7 service availability, preventing misdirected calls, reducing the duration and number of incoming calls for your team, and activating a handover when needed. This, in turn, leads to increased customer satisfaction, resulting in higher net promoter scores.

14. Can HelloCall automate outbound calls in my customer contact center?

Yes, HelloCall can effectively automate outbound calls in your customer contact center. This includes lead qualification calls, up-selling and cross-selling calls, as well as calls for quality surveys, contract validation, and payment collection.

15. Is HelloCall compliant with GDPR?

Yes, HelloCall is compliant with General Data Protection Regulation (GDPR). It adheres strictly to the requirements laid out in this regulation, ensuring the protection and privacy of users' data.

16. Does HelloCall use Machine Learning for continuous improvement?

Yes, HelloCall uses machine learning for continuous improvement. This allows the system to learn and adapt over time, consistently enhancing its performance and the quality of customer engagement.

17. Can I use HelloCall to manage incoming calls at my customer contact center?

Yes, HelloCall can manage incoming calls at your customer contact center. It efficiently handles call reception, qualifies calls, manages overflow and peak calls, and provides self-service information.

18. Does HelloCall provide self-service information?

Yes, HelloCall provides self-service information with its dynamic Frequently Asked Questions (FAQ) functionality, allowing customers to receive quick responses to common inquiries without requiring human assistance.

19. What functionalities does HelloCall provide for outbound call campaigns?

HelloCall provides a multitude of functionalities for outbound call campaigns, including lead qualification, up-selling, cross-selling, appointment scheduling, quality and customer satisfaction surveys, contract validation, and even donation collection.

20. How does HelloCall activate handover for calls that require added value?

When calls require added value or more specific, expert intervention, HelloCall triggers a handover. This feature is designed to ensure calls that need personalized attention aren't handled solely by the AI, improving the quality and effectiveness of your customer service.