Answered.so

1. What is Answered.so?

Answered.so is an AI-powered customer service platform that helps enhance user interactions and resolution of issues. It employs several tools such as a GPT chatbot, Knowledgebase, HelpHub, and an intelligent Searchbar to effectively manage most customer issues. The platform centralizes customer service, integrates with major chat service providers, facilitates real-time assistance, and offers a feature for easy sharing of documentation articles with customers.

2. How does Answered.so's AI chatbot work?

Answered.so's AI chatbot works based on the concept of self-learning. It is capable of learning from several sources like articles, websites, and even files that are uploaded to the system. This ability allows it to provide human-like responses about your product or service instantly.

3. Can Answered.so's chatbot learn from articles and websites I upload?

Yes, Answered.so's chatbot can indeed learn from the articles and websites you upload. This capability is part of the GPT chatbot's self-training feature, allowing it to provide human-like responses about your particular product or service.

4. Which languages does Answered.so support?

Answered.so supports over 80 languages. This spans across not only the chatbot interface but also the user details it captures for enhanced interaction and provides a truly global solution.

5. What is the HelpHub widget in Answered.so's platform?

The HelpHub widget in Answered.so's platform is a tool that centralizes customer service. It integrates your knowledge base and FAQ's, showcases popular articles, and allows the delivery of customized messages and adds call-to-action buttons. It's accessible from any page with a single click.

6. Can Answered.so integrate my knowledge base and FAQs?

Yes, Answered.so can integrate your Knowledge Base and FAQ's. This is part of the functionality of the HelpHub widget, which enables centralizing of your customer service and streamlining delivery of relevant information to your users.

7. Does Answered.so offer real-time customer assistance?

Yes, Answered.so offers real-time customer assistance. It achieves this by implementing a live chat feature that integrates with major chat service providers. This allows customers to contact your live support when they need it.

8. Which third party chat services does Answered.so support?

Answered.so supports integration with major third-party chat service providers such as Crisp, Intercom, Hubspot, Zendesk, among others. This facilitates seamless live chat support for your customers.

9. What is special about Answered.so's search bar?

What's special about Answered.so's search bar is its lightning speed, which significantly enhances the customer experience. It quickly finds relevant documents and articles on your website and also in your knowledge base. This search bar is accessible from any page, making it super convenient for users to find the information they seek instantly.

10. How does Answered.so's knowledge base portal creation feature work?

Answered.so's Knowledge Base Portal creation feature makes it easy to share documentation articles with your customers. You can create and manage these portals and the GPT chatbot automatically learns from every newly published article.

11. Can I create and publish blogs using Answered.so?

Yes, with Answered.so, you can create and publish blogs. In fact, the platform supports creation of SEO-optimized blogs for your company which can be hosted on a subdomain or in a subfolder of your main domain.

12. How does Answered.so ensure data protection?

Answered.so ensures data protection by encrypting all data securely. This safeguards your information, and it isn't used to train or improve GPT models, ensuring data privacy and security.

13. Can I deploy Answered.so on any website or mobile app?

Yes, you can indeed deploy Answered.so on any website or mobile app. This flexibility ensures that you can provide seamless customer service across various platforms without any issues.

14. What user details does the platform capture for enhanced interaction?

For enhanced interaction, Answered.so captures user details such as their geographic location, IP address, browser type and version, operating system, and the languages they speak.

15. How does Answered.so enable sharing of documentation articles with customers?

Answered.so allows sharing of documentation articles with customers through its Knowledge Base Portal creation feature. By this, users can easily access and read through relevant documentation related to your products or services.

16. What kind of customized messages can I deliver with Answered.so?

With Answered.so, you can deliver customized messages to your customers. This functionality is integrated into the HelpHub widget, where you can craft customizable messages and also add call-to-action buttons according to your needs.

17. How does the platform's integration with major service providers work?

Answered.so integrates with major service providers like Crisp, Intercom, Hubspot, and Zendesk, among others. This wide range of integrations allows you to seamlessly provide real-time live chat support to your customers, regardless of the platform they prefer to use.

18. Is there a continuous training feature on Answered.so?

Yes, there is a continuous training feature on Answered.so. This enables you to train the model and improve responses overtime for increased efficiency and better user satisfaction.

19. How can I review the chat history with the chatbot on Answered.so?

You can review the chat history with your chatbot on Answered.so under the advanced user details feature. It provides a comprehensive review of your customers' chat history with your chatbot.

20. Can I host my SEO-optimized blog on a custom domain with Answered.so?

Yes, you can host your SEO-optimized blog on a custom domain with Answered.so. The platform provides an easy way to create fully functional, SEO-optimized blogs and host them on your custom domain.