Zevi

1. What is Zevi?

Zevi is an AI-driven Site Search & Discovery platform designed to enhance the customer experience on e-commerce websites. The platform incorporates tools such as Neural Search and a ChatGPT-like shopping assistant called Chatscout to provide a dynamic, seamless shopping experience for customers. It's built to serve both enterprises and Shopify store owners, providing powerful functionality and smooth integration.

2. What are the key features of Zevi?

Zevi has several key features including AI-powered site search, neural search capability that understands customer queries semantically, an AI-powered chat assistant named Chatscout, real-time data analytics which track customer buying patterns, and a merchandising feature that provides full control over the appearance of search results. Others include multilingual and vernacular support, and spell check and typo tolerance.

3. How does Zevi's Neural Search work?

Neural Search works by semantically understanding customer queries and delivering the most relevant results. It's an intelligent search tool employing a hyper-sensitive response system, providing context-aware suggestions. Neural Search considers relevance backed by real-time data analytics.

4. What is the function of Chatscout in Zevi?

Chatscout is Zevi's AI-powered chat assistant. Its role is to deliver engaging and personalized customer interactions. It offers customers a sense of customization and personalization by understanding user requirements and providing suitable suggestions.

5. What is the role of AI in Zevi's site search and discovery platform?

AI plays a paramount role in Zevi's platform, guiding the prospects from product discovery to conversions. It assists with accurate site searches, product discovery, and chat solutions. AI features such as Neural Search and Chatscout improve the customer experience by understanding user queries and delivering accurate results.

6. Can I customize Zevi's merchandising feature?

Yes, Zevi's merchandising feature offers full control over the appearance of search results without the need for code. It allows users to design product rankings based on availability, price, and new product launches.

7. Does Zevi provide real-time data analytics?

Yes, Zevi provides real-time data analytics. Their analytics component analyzes customer buying behavior, interests, and search queries to deliver highly contextual results. This data is also valuable for optimizing the platform to prioritize customer needs.

8. How is Zevi beneficial for e-commerce websites?

Zevi benefits e-commerce websites by providing an effortless shopping experience. The AI-powered site search helps customers quickly find what they are looking for, thereby boosting conversions. Tools like the neural search and AI-powered chat assistant enhance customer engagement. Additionally, data analytics help in understanding customer behavior and improve their overall shopping experience.

9. What platforms does Zevi integrate with?

Zevi integrates seamlessly with leading Content Management Systems (CMS) and e-commerce platforms. While the exact platforms aren't mentioned, Shopify is clearly highlighted as one.

10. How does Zevi handle multilingual and vernacular searches?

Zevi supports different and mixed languages, ensuring customers can search in their most natural way and still receive excellent results. The AI-power behind Zevi understands the context, semantics and linguistic associations in customer queries, enabling it to efficiently handle multilingual and vernacular searches.

11. What results does the Zevi's search analytics provide?

Zevi's search analytics provide insights such as product-level revenue tracking, search-level conversion metric tracking, and visibility into shifting search trends. The data procured from this feature can be used to further optimize the platform.

12. Does Zevi have a chat assistant?

Yes, Zevi has an AI-powered chat assistant called Chatscout. The assistant offers customized and engaging interactions to the customers.

13. How does the AI in Zevi improve customer experience on e-commerce websites?

Zevi's AI enhances the customer experience by understanding user's requirements and delivering accurate, relevant search results. It offers a personalized shopping experience with the ChatGPT-like shopping assistant, Chatscout, which responds to customer inquiries and provides appropriate suggestions. It also interprets and learns from user signals to consistently improve services.

14. How does Zevi prioritize search results based on relevance?

Zevi prioritizes search results based on relevance by employing real-time data analytics and understanding the semantic context of customer queries. This relevance-focused ranking ensures that customers are provided with the best-fit results for their searches.

15. Does Zevi offer any typo tolerance or spell check features?

Yes, Zevi does offer both spell check and typo tolerance features as part of its AI-powered search function. Its AI engine can provide accurate results regardless of misspellings and errors and learns from these user signals to refine future responses.

16. What kind of support does Zevi provide during setup and integration?

Zevi provides one-click dedicated support for all inquiries during setup and integration. Additionally, they offer detailed API documentation to facilitate easy integration and setup.

17. Can Zevi handle mixed language input?

Yes, Zevi can handle mixed language input. Its neural search technology has multilingual and vernacular support, facilitating customers to search in their most natural way whilst still obtaining effective, accurate results.

18. In what way does Zevi's AI-powered chat assistant offer a personalized shopping experience?

Zevi's AI-powered chat assistant, Chatscout, offers a personalized shopping experience by understanding user requirements and providing suitable suggestions. This AI-powered tool delivers engaging and personalized customer interaction, offering a unique, conversational, and customized shopping experience.

19. How can Zevi help to boost sales and conversions for businesses?

Zevi can boost sales and conversions for businesses by providing a tailored AI-powered site search and discovery platform which helps customers quickly discover products. The platform's AI tools offer an easy-to-install website search and chat feature to boost customer engagement and sales. Additionally, Zevi leverages real-time data analytics and customer behavior patterns to provide highly contextual results, which further boost conversions.

20. What is Zevi's uptime record?

Zevi is designed for secure, high scalability with a 99.99% uptime record. This ensures high reliability and minimal disruption for businesses leveraging the Zevi platform.