SurveySparrow

SurveySparrow is a comprehensive survey platform offering various question types, customizable templates, and advanced analytics for gathering and analyzing customer feedback.

Customer feedback collection Market research Employee satisfaction surveys Product feedback analysis Lead generation Brand perception measurement

Tool Information

Primary Task	Customer feedback analysis
Category	data-and-analytics
Sub Categories	customer-analytics research-tools
Trial Available	Yes (14 days)
API Available	Yes
Pricing	Starts at $29/month
Founder(s)	Shekhar S., Subramanian
Country	United States
Launch Year	2014
Supported Languages	English, Spanish, French, German, Portuguese, Japanese

SurveySparrow is a powerful and versatile online survey platform designed to help businesses of all sizes gather valuable customer feedback. It offers a wide array of features, including a diverse selection of question types (multiple choice, rating scales, open-ended questions, etc.), allowing for comprehensive data collection. Users can create visually appealing surveys using customizable templates or design their own from scratch. The platform boasts advanced analytics capabilities, providing insightful dashboards and reports to help users understand their data effectively. Key features include branching logic, allowing for personalized survey experiences, and the ability to integrate with various CRM and marketing automation tools. SurveySparrow caters to a broad audience, from small businesses needing simple feedback mechanisms to large enterprises conducting extensive market research. Its unique selling points include its user-friendly interface, robust analytics, and the flexibility to create surveys tailored to specific needs. The platform works by allowing users to create and deploy surveys online, collect responses, and then analyze the data using the built-in analytics tools. This data can then be used to improve products, services, and overall customer experience. The platform also offers features like automated email reminders and real-time response tracking, enhancing the efficiency of the survey process.

SurveySparrow is an experience management platform that enhances how businesses collect and analyze customer feedback. Founded by Shihab Muhammed, the company aims to make feedback collection more engaging and conversational. Launched in 2017, SurveySparrow offers a variety of tools, including chat-like surveys, classic surveys, offline surveys, and NPS surveys, all designed to improve response rates and customer engagement.

The platform supports real-time feedback analysis and features survey automation, multi-channel sharing, and extensive customization options. With over 1500 integrations, it streamlines workflows for its users. SurveySparrow serves more than 100,000 customers across 149 countries, reflecting its global reach and versatility across various industries. Headquartered in California, the company employs between 201 and 500 people, showcasing its growth in the SaaS sector.

Pros
User-friendly interface Advanced analytics Customizable templates Wide range of question types Integrations with other tools

Cons
Pricing can be high for smaller businesses Some features may require a higher-tier plan

Frequently Asked Questions

1. What is SurveySparrow?

SurveySparrow is a comprehensive online survey platform designed to help businesses collect and analyze customer feedback. It offers various question types, customizable templates, and advanced analytics for insightful data understanding.

2. What types of surveys can I create with SurveySparrow?

SurveySparrow allows you to create surveys for various purposes, including customer feedback collection, market research, employee satisfaction assessments, product feedback analysis, lead generation, and brand perception measurement.

3. What are the key features of SurveySparrow's analytics?

SurveySparrow provides advanced analytics capabilities, offering insightful dashboards and reports to help users understand their data effectively. This includes features like real-time response tracking.

4. How does SurveySparrow help improve customer experience?

By gathering and analyzing customer feedback through its platform, SurveySparrow enables businesses to understand customer needs and preferences. This data can then be used to improve products, services, and the overall customer experience.

5. What types of integrations does SurveySparrow offer?

SurveySparrow integrates with various CRM and marketing automation tools, although specific tools are not listed in the provided information.

6. What makes SurveySparrow user-friendly?

SurveySparrow's user-friendly interface is highlighted as a key advantage. It allows users to easily create visually appealing surveys using customizable templates or by designing their own from scratch.