Enterpret

Customer feedback analysis for actionable insights.

customer feedback analysis data insights

Tool Information

Primary Task	Customer feedback analysis
Category	data-and-analytics
Sub Categories	customer-analytics data-analysis
Country	United States

Enterpret is an AI-powered tool that helps teams centralize and analyze customer feedback to drive product growth. It allows teams to consolidate and organize customer feedback from various sources, including social media, sales calls, support tickets, and community forums, in just a matter of minutes. The tool uses adaptive AI models to extract insights, going beyond high-level topics to understand granular reasons behind feedback trends. Users can compare and contrast feedback from different user segments and metadata to make informed product decisions.Enterpret enables teams to confidently drive product strategy with actionable insights by filtering signal from noise through AI models tailored to their specific feedback architecture. The tool provides an automated feedback reporting system and alerts, allowing teams to focus on what matters most. With Enterpret, teams can listen, learn, and act on customer feedback by unifying all feedback from various sources and giving structure to unstructured feedback through a custom taxonomy.The tool offers a user-friendly analytics suite, making it easy for non-technical operators to extract insights from the data. It also provides integration capabilities, allowing users to directly integrate Enterpret with any feedback channel using CSV import or API. Enterpret prioritizes data security with SOC-2 Type II certification, penetration testing, regular vulnerability scans, and data encryption.Enterpret has been trusted by customer-led product companies and has received positive feedback from users who appreciate its ability to consolidate customer feedback, provide real-time insights, measure product success, and improve decision-making.

Enterpret is an AI customer intelligence platform based in San Francisco, California, founded in 2020. The company focuses on transforming customer feedback into actionable insights to support product growth. By utilizing natural language processing and machine learning technologies, Enterpret helps organizations enhance their product development strategies and customer experiences through centralized analysis of feedback from various channels.

The platform ingests and analyzes unstructured customer feedback, extracting key themes, sentiment, and underlying issues. It integrates with multiple feedback channels, including social media and support tickets, allowing teams to quickly identify patterns and improve customer satisfaction. Enterpret's adaptive AI models provide tailored feedback analysis, making it especially useful for product development teams. The company serves a diverse range of clients, including well-known names like Monday.com, Canva, and Strava.

In December 2024, Enterpret secured $20.8 million in Series A funding to support its growth and further develop its offerings, including no-code AI agents to enhance collaboration between product, marketing, and sales teams.