Speaq.ai

Speaq.ai is a customer engagement platform using AI-powered conversational intelligence to analyze customer interactions and improve communication strategies. It offers sentiment analysis, topic extraction, and agent performance insights.

Customer service improvement Sentiment analysis Conversation analysis Agent performance evaluation Topic extraction Customer feedback analysis

Tool Information

Primary Task	Customer engagement
Category	communication-and-support
Sub Categories	customer-support data-analysis
Pricing	From $99/mo
Country	Israel

Speaq.ai leverages the power of artificial intelligence to transform customer engagement strategies. It analyzes customer interactions from various sources, including voice calls, chat transcripts, and surveys, to extract valuable insights. The platform's core functionality revolves around conversational intelligence, providing detailed analysis of customer sentiment, identifying key topics discussed, and pinpointing areas for improvement in agent performance. This allows businesses to understand customer needs and preferences more effectively, leading to enhanced customer satisfaction and improved operational efficiency.

Speaq.ai offers features such as real-time sentiment analysis, allowing businesses to immediately identify and address negative customer experiences. Its topic extraction capabilities help categorize conversations, enabling efficient data organization and trend identification. The platform also provides detailed reports on agent performance, highlighting strengths and weaknesses, and suggesting areas for training and development. This data-driven approach empowers businesses to optimize their customer service strategies and improve overall agent performance.

The target audience for Speaq.ai includes businesses of all sizes across various industries seeking to enhance their customer engagement strategies. Its unique selling points include its comprehensive analysis capabilities, ease of use, and actionable insights. Speaq.ai works by ingesting customer interaction data, processing it using advanced AI algorithms, and presenting the results in an easily understandable and actionable format. The platform's intuitive interface allows users to quickly access key insights and make data-driven decisions to improve customer experiences and business outcomes.

At Speaq, we believe in the power of personal connection. Our platform is designed to intelligently tailor your communications, ensuring every message resonates personally with your audience, fostering stronger relationships and driving successful engagements.