Apten

Engage, follow-up, and respond to customers 24/7

SMS assistant Customer Engagement Lead Conversion Sales Boosting Appointment Scheduling Order Management

Tool Information

Primary Task	Customer engagement
Category	communication-and-support
Sub Categories	sales-and-crm customer-support marketing-automation
Country	United States

Apten is an Artificial Intelligence (AI) SMS assistant designed for use in various fields including sales, customer service, marketing, and more. It works by enhancing customer engagement and boosting lead conversion through tasks such as scheduling appointments, taking orders, and regular follow-ups with clients. In addition, Apten enables personalized interactions to cultivate a direct relationship with customers. The tool offers white glove onboarding and is capable of handling complex conversations, achieving a seamless handoff without the need for engineering. The platform's artificial intelligence also enhances lead acquisition by reviving stale leads through dedicated follow-ups thus converting old leads into new sales opportunities. Furthermore, Apten provides an AI flowchart that captures complex logic and integrates with your APIs, thus streamlining sales and marketing processes. Leveraging AI technology, Apten ensures that messages are sent at the perfect time to avoid annoyance, thereby retaining customer interest and satisfaction. The tool can be used across various industries including real estate, home services, and insurance, demonstrating its versatility in meeting different business needs. Additionally, it supports customer support functions, answering questions, collecting information, and setting up meetings 24/7, thus offering around-the-clock assistance. Apten is designed to offer the most optimal user experience by immediately texting users to qualify them for the right offers, which marks it as an essential tool in inbound sales.

Apten is a startup backed by Y Combinator, focused on creating AI-driven solutions for business communication. Founded by Daniel and Roshan Kumaraswamy, the company specializes in automating lead engagement through a customizable AI assistant that operates via SMS.

The AI assistant offers features such as proactive outreach to initiate contact with potential leads, 24/7 responsiveness for real-time conversations, meeting scheduling integration, and follow-up automation to maintain engagement. Apten primarily targets realtors, helping them revive stale leads and qualify prospects. The company aims to serve any business that requires SMS-based customer engagement, emphasizing customizability and conversational depth in its technology.

Pros
Boosts lead conversion Handles complex conversations Seamless handoff capability Revives stale leads Integrates with your APIs Timed message sending Versatility across industries 24/7 customer support Personalized customer interactions Schedules appointments White glove onboarding Order management functionality Around-the-clock assistance Suitable for inbound sales Qualifies users for offers Supports marketing automation Increases customer engagement Follow-up functionality

Cons
Limited to SMS Communication Might Irritate Customers No Noted Integration with CRM Limited Field Application No Mention of Security Possibly Complex Onboarding No Specific Language Support No Mention of Price