Zeda

Zeda is a customer feedback platform that helps businesses collect, analyze, and act on customer insights to improve products and services. It offers features like surveys, feedback forms, and sentiment analysis.

Customer feedback collection Survey creation Sentiment analysis Feedback analysis NPS measurement Product improvement Customer satisfaction monitoring

Tool Information

Primary Task	Customer feedback
Category	communication-and-support
Sub Categories	customer-analytics research-tools data-analysis
Trial Available	Yes
Pricing	From $499/yr
Country	United States

Zeda is a comprehensive customer feedback platform designed to help businesses of all sizes gather, analyze, and act on valuable customer insights. It streamlines the process of collecting feedback through various channels, including in-app surveys, website widgets, and email integrations. Zeda's intuitive interface allows users to easily create and customize feedback forms, surveys, and NPS (Net Promoter Score) questionnaires tailored to their specific needs. Beyond simple data collection, Zeda offers powerful analytics capabilities, providing users with insightful dashboards and reports that visualize customer sentiment, identify key trends, and pinpoint areas for improvement. The platform's sentiment analysis feature automatically categorizes feedback as positive, negative, or neutral, saving users significant time and effort in manual analysis. This allows for quicker identification of critical issues and opportunities for enhancement. Zeda also facilitates the organization and prioritization of feedback, allowing teams to focus on the most pressing concerns. Its integration capabilities extend to popular CRM and analytics platforms, ensuring seamless data flow and a holistic view of the customer journey. Zeda's target audience includes product managers, customer success teams, and market researchers seeking to improve customer satisfaction and drive product development. Its unique selling points include its ease of use, comprehensive analytics, and robust integration capabilities. The platform works by providing a centralized hub for all customer feedback, empowering businesses to make data-driven decisions and foster a culture of continuous improvement. Overall, Zeda aims to bridge the gap between customer feedback and actionable insights, helping businesses build stronger relationships with their customers and achieve greater success.

Zeda.io was an AI-powered product management platform founded in 2020 and based in Bengaluru, India, with operations in the U.S. The company aimed to assist product teams in enhancing their discovery, strategy, and development processes by utilizing customer feedback and AI-driven insights. Zeda.io raised $3.25 million in funding during its operation.

The platform offered several services, including AI-driven product discovery, which aggregated customer feedback from over 5,000 integrations into a unified dashboard. It also provided voice of customer analysis to automate the evaluation of unstructured data and predictive roadmapping to create AI-generated product roadmaps aligned with customer needs. Zeda.io featured an ISO 27001-certified platform with custom reporting and dedicated account management, catering to product teams and customer success, sales, and marketing teams globally.

Zeda.io ceased operations in early 2025, leaving a legacy of integrating AI into product lifecycle management.