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About Level AI
Level AI is an AI startup based in Mountain View, California, founded in 2018. The company specializes in conversational intelligence and generative AI solutions aimed at enhancing customer experience and contact centers. Level AI focuses on augmenting workers by automating quality assurance, providing real-time agent assistance, and delivering actionable business insights. With around 122 employees and additional offices in Delhi, India, the company has raised over $72.4 million in funding.
Level AI develops AI-native solutions that utilize speech AI, natural language processing, and large language models to analyze customer interactions in real-time. Their platform integrates quality assurance, insights, and agent support, streamlining workflows and enabling proactive decision-making. Key offerings include real-time interaction analysis, automated quality assurance and coaching, and business insights and analytics. The company serves various industries, including financial services, insurance, healthcare, and retail, with notable clients such as Carta, Penske, and OpenTable.
Level AI develops AI-native solutions that utilize speech AI, natural language processing, and large language models to analyze customer interactions in real-time. Their platform integrates quality assurance, insights, and agent support, streamlining workflows and enabling proactive decision-making. Key offerings include real-time interaction analysis, automated quality assurance and coaching, and business insights and analytics. The company serves various industries, including financial services, insurance, healthcare, and retail, with notable clients such as Carta, Penske, and OpenTable.
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