Spryngtime

1. What is Spryngtime?

Spryngtime is an AI-powered chatbot designed for customer support. It enables businesses to provide prompt and precise responses to customer inquiries. Spryngtime can grasp the whole realm of a business's knowledge base, including external information from help desk platforms and internal data from the company's documents. The bot uses the data to locate appropriate responses to customers' queries, thus saving time and boosting conversion rates.

2. How does Spryngtime use AI?

Spryngtime uses AI to understand and absorb all the information related to a business. It scans your external information, such as from Zendesk and internal documents, to provide the right answer to customer queries. AI helps in auto-documenting answers to new questions and pulls past support and chat history to find relevant answers.

3. How does Spryngtime find answers to customer questions?

Spryngtime finds answers by scanning a business's external information (such as from help desk platforms like Zendesk) and internal documentation. It leverages AI technology to sift through this information and extract the most relevant answers for specific customer questions.

4. What is the percentage of questions Spryngtime can answer out of the box?

Spryngtime can answer between 30-70% of all questions directly out of the box, according to the information on their website.

5. How does Spryngtime keep customer data safe?

Spryngtime ensures customer data security by implementing the most recent encryption technology, explicitly designed to safeguard the data and privacy of the users.

6. Can Spryngtime integrate with payment processing and order tracking systems?

Absolutely, Spryngtime does integrate with payment processing and order tracking systems. This allows it to utilize customer-specific data for providing precise support and responses.

7. How does the auto-documenting feature in Spryngtime work?

The auto-documenting feature in Spryngtime works by automatically documenting answers for questions that are not included in the existing documentation. This allows for an expanding and continuously updated knowledge base.

8. What does the message draft feature in Spryngtime do?

The message draft feature in Spryngtime creates preliminary drafts for messages before sending them out. This gives businesses an opportunity to review and tailor responses before they are sent to the customer.

9. How does Spryngtime use past support and chat history?

Spryngtime utilises past support and chat history by pulling all the previous interactions to find answers that might not be explicit in the existing documentation. This provides a rich context for engaging with customers and addressing their specific queries.

10. Is Spryngtime compatible with Slack?

Yes, Spryngtime is compatible with Slack. This means businesses using Slack for internal and external communication can easily integrate Spryngtime into their workflow.

11. Can Spryngtime be used with Intercom?

Yes, Spryngtime is compatible with Intercom as one of its supported platforms, therefore it can be seamlessly integrated with Intercom for utilizing it for customer support.

12. Does Spryngtime work with Discord?

Yes, Spryngtime also works with Discord. Companies using Discord either for internal communication or customer interaction can thus incorporate Spryngtime to enhance customer support.

13. Can Spryngtime be used over email?

Yes, email is one of the platforms that Spryngtime supports. It can, as such, be used for customer support over email.

14. How user-friendly is Spryngtime?

Spryngtime prioritizes user-friendliness, as suggested by the emphasis on ease-of-use in its design. This ensures businesses can simply and quickly resolve customer queries in an efficient manner.

15. What platforms does Spryngtime support?

Spryngtime supports various platforms including Slack, Intercom, Discord, and email. It provides businesses with the flexibility to use the platform that suits their needs best.

16. How quickly can I start using Spryngtime?

According to their website, you can start using Spryngtime in a single day, making the setting up process swift and efficient.

17. Why should I choose Spryngtime for my customer support?

Opting for Spryngtime for customer support allows businesses to focus on high-priority tasks while providing excellent customer service. Its AI capabilities facilitate quick and precise answers to a huge proportion of customer inquiries, saving time and increasing conversion rates.

18. What business knowledge does Spryngtime need to function?

Spryngtime needs access to a business's knowledge, including external information from help desk platforms like Zendesk, internal documentation, and potentially permissioned internal information, to function optimally.

19. How does Spryngtime help increase conversion rates?

Conversion rates increase with Spryngtime as it saves time by providing quick and precise responses to customer inquiries. Timely customer service can potentially lead to a higher satisfaction level and a boost in sales or leads conversion.

20. Can I schedule a demo for Spryngtime?

Yes, you can schedule a Spryngtime demo directly from their website. This will allow you to explore its features and usability before full implementation.