SendPulse

SendPulse's AI chatbot builder enables businesses to create multi-channel chatbots for platforms like Telegram, Instagram, WhatsApp, and Facebook. It automates customer support, generates leads, and boosts sales through a visual drag-and-drop interface and AI-powered responses.

Automate customer support Generate leads Qualify leads Send marketing campaigns Collect user data Segment audiences Facilitate e-commerce transactions Provide 24/7 customer service Answer frequently asked questions Automate sales processes

Tool Information

Primary Task	Chatbots
Category	communication-and-support
Sub Categories	customer-support chatbots lead-generation marketing-automation email-marketing customer-analytics e-commerce sales-and-crm
Trial Available	Yes
Pricing	Free + from $8.47/mo
Founder(s)	Alexey Tereshchenko
Country	United States
Launch Year	2015
Industry	marketing & advertising
Technologies	Route 53, Gmail, Google Apps, Braintree, Mobile Friendly, Disqus, SilkRoad, PicReel, Google Play, Ubuntu, Joomla, Linkedin Marketing Solutions, DoubleClick Conversion, Vimeo, WordPress.org, Google Tag Manager, iTunes, Google Analytics Ecommerce Tracking, Google Places, Multilingual, Google Plus, Bootstrap Framework, Google Dynamic Remarketing, Google Maps, ShareASale, Cedexis Radar, Paypal, AngularJS, Bing Ads, Facebook Login (Connect), Eventbrite, YouTube, Google Analytics, Adobe Media Optimizer, Stripe, Avangate, Comm100, reCAPTCHA, DoubleClick, AT Internet, Apple Pay, Hotjar, Nginx, Ambassador, Google Font API, MailChimp, Trustpilot, Facebook Custom Audiences, Facebook Widget, Amadesa, New Relic, PostAffiliatePro
Website Status	🟢 Active

SendPulse offers an AI-powered chatbot builder designed to automate communication and enhance customer engagement across multiple popular messaging platforms, including Telegram, Instagram, WhatsApp, Facebook Messenger, and Viber. The platform features an intuitive visual drag-and-drop builder, allowing users to design complex conversation flows without coding. Key capabilities include automating customer support by answering FAQs, qualifying leads, and guiding users through sales funnels. It leverages an AI Assistant, powered by ChatGPT, to generate human-like responses and improve interaction quality. Users can collect and segment audience data, send targeted messages, and integrate the chatbots with CRM systems, payment gateways, and other services for a seamless workflow. Use cases span from marketing automation and lead generation to providing 24/7 customer support and facilitating e-commerce transactions. The tool is particularly beneficial for small to medium-sized businesses, marketers, and e-commerce stores looking to streamline communication, reduce support costs, and improve conversion rates. A free plan is available, making it accessible for businesses to start automating their messaging.

SendPulse is a multi-channel marketing automation platform founded in 2015. The company specializes in email, SMS, and chatbot marketing, and has expanded its presence to several countries, including Ukraine, the United States, Brazil, Mexico, and Nigeria. With its largest office in Ukraine, SendPulse provides support in multiple languages, ensuring 24/7 assistance for its global user base.

The platform offers a comprehensive toolkit for businesses to manage their marketing efforts. Key services include an email service for targeted campaigns, a chatbot builder for various messaging platforms, SMS marketing capabilities, web push notifications, and a landing page builder. Additionally, SendPulse features Automation 360 for trigger campaigns, a platform for creating online courses, and a free CRM to track leads and sales. With over 2.9 million registered users and more than 1,000 new users joining daily, SendPulse serves a diverse clientele, including notable companies like Swatch, Kärcher, and PricewaterhouseCoopers.

Pros
Multi-channel support (Telegram, Instagram, WhatsApp, Facebook, Viber) Intuitive visual drag-and-drop builder AI Assistant (ChatGPT-powered) for response generation Free plan available Integrations with CRM payment systems etc. Ability to collect and segment user data Automates various business processes (support, sales, marketing) No coding required

Cons
Advanced AI capabilities might require higher-tier plans Complexity could increase with very intricate conversation flows Reliance on third-party messaging platforms for reach Specific limitations on the free plan (e.g., number of subscribers, messages)

Management Team

Diego Silva

CEO - Latin America

Frequently Asked Questions

1. What is SendPulse?

SendPulse is an AI-powered chatbot builder designed to automate communication and enhance customer engagement. It enables businesses to create multi-channel chatbots for platforms like Telegram, Instagram, WhatsApp, and Facebook. Its primary purpose is to automate customer support, generate leads, and boost sales through a visual drag-and-drop interface and AI-powered responses.

2. What category does SendPulse belong to?

SendPulse is categorized under 'ai-and-machine-learning'. Its primary task is building chatbots, but it also supports a range of other applicable tasks.

3. What tasks can SendPulse help automate?

SendPulse can automate customer support, generate and qualify leads, and send marketing campaigns. It also helps collect user data, segment audiences, facilitate e-commerce transactions, provide 24/7 customer service, answer frequently asked questions, and automate sales processes.

4. What are the key features of SendPulse's chatbot builder?

Key features include an intuitive visual drag-and-drop builder, allowing users to design complex conversation flows without coding. It also leverages an AI Assistant, powered by ChatGPT, to generate human-like responses and improve interaction quality.

5. Which messaging platforms do SendPulse chatbots support?

SendPulse's AI chatbot builder enables businesses to create multi-channel chatbots for platforms such as Telegram, Instagram, WhatsApp, and Facebook. It also supports Viber, enhancing its reach across popular messaging services.

6. Can SendPulse chatbots integrate with other systems?

Yes, SendPulse chatbots can integrate with CRM systems, payment gateways, and other services. This capability allows for a seamless workflow and enhanced functionality across various business operations.

7. How does SendPulse handle audience data?

SendPulse allows users to collect and segment audience data. This feature enables businesses to send targeted messages and personalize communication effectively, contributing to better engagement.

8. Who is the target audience for SendPulse?

SendPulse is particularly beneficial for small to medium-sized businesses, marketers, and e-commerce stores. It is designed for those looking to streamline communication, reduce support costs, and improve conversion rates.

9. What are the main use cases for SendPulse chatbots?

Use cases for SendPulse span from marketing automation and lead generation to providing 24/7 customer support and facilitating e-commerce transactions. It helps automate various business processes like support, sales, and marketing.

10. What are the advantages of using SendPulse?

Advantages include multi-channel support across popular platforms and an intuitive visual drag-and-drop builder that requires no coding. It also features an AI Assistant powered by ChatGPT, offers integrations with CRM and payment systems, and allows for collecting and segmenting user data. A free plan is available, and it automates various business processes like support, sales, and marketing.

11. What are the potential disadvantages of SendPulse?

Potential disadvantages include that advanced AI capabilities might require higher-tier plans, and complexity could increase with very intricate conversation flows. There is also a reliance on third-party messaging platforms for reach, and specific limitations exist on the free plan, such as the number of subscribers or messages.