SearchUnify

1. What is SearchUnify?

SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences. It offers a variety of features including enterprise search, an insights engine, and AI-powered applications that enable businesses to provide improved customer support and enhance self-service capabilities.

2. What is the purpose of the SearchUnify platform?

The purpose of the SearchUnify platform is to leverage artificial intelligence to help organizations optimize their search functionality, allowing them to gain valuable insights from their search data. The platform aims to enhance customer support, improve self-service options and positively impact diverse business areas including HR, marketing, and fraud detection.

3. What key features does SearchUnify offer?

SearchUnify offers key features such as connectors to unify disparate data silos, AI capabilities for predictive solutions, enhancements to LLM integrations, search analytics to garner insights from user behavior, Search Tuning for enhanced findability, security to assure data protection, and faceted search to improve precision of information retrieval.

4. How does SearchUnify use artificial intelligence?

SearchUnify utilizes artificial intelligence to provide several key benefits. Its AI technologies offer intelligent search capabilities, virtual assistant functionality, predictive capabilities and insights into user behavior patterns. These AI-powered features help improve information findability, automate and expedite workflows, and contribute to proactive decision making across organizations.

5. What industries does SearchUnify cater to?

SearchUnify caters to a wide range of industries which include banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals and life sciences.

6. What are the components of the SearchUnify platform?

The SearchUnify platform consists of multiple components such as connectors, artificial intelligence, LLM (Large Language Model) integrations, search analytics, search tuning, security for data protection, and a faceted search feature.

7. What are SearchUnify's solutions for use cases?

SearchUnify addresses a wide range of use cases including support, self-service, communities, knowledge management, knowledge-centered service, customer success, marketing, fraud detection, HR, and intelligent digital experiences.

8. What are the different products offered by SearchUnify?

SearchUnify offers a range of products to enhance search capabilities. These include Cognitive Search, SUVA (SearchUnify Virtual Assistant), Knowbler (Knowledge Enabler), Escalation Predictor, Agent Helper, and Community Helper.

9. How does SearchUnify enhance search capabilities?

SearchUnify enhances search capabilities by unifying data from disparate silos, improving information findability, and delivering relevant results using AI and machine learning. Its cognitive search tool goes beyond keyword matching to understand the intent behind a search, thereby providing better, contextually relevant results.

10. What types of resources does SearchUnify provide?

SearchUnify provides a resource center with e-books, webinars, videos, and success stories. These resources are designed to help businesses understand and better utilize the platform and its various features and applications.

11. How does SearchUnify improve customer support?

SearchUnify improves customer support by utilizing AI to optimize search functionality, enhance self-service experiences, provide intelligent virtual assistant functionalities and predictive capabilities. This leads to faster resolution of customer queries, improved self-service, and more effective utilization of support resources.

12. What is Knowbler in SearchUnify?

Knowbler is a product offered by SearchUnify. It is referred to as a 'Knowledge Enabler' as it leverages AI and cognitive search technology to enhance knowledge sharing and consumption across organizations. Knowbler helps identify and bridge content gaps to bolster customer support services.

13. What is the Escalation Predictor in SearchUnify?

The Escalation Predictor is a product offered by SearchUnify. With AI capabilities, it anticipates customer service escalations by analyzing historical data and interaction patterns. This helps businesses intervene proactively and manage customer relationships more effectively.

14. How can I use SearchUnify for HR use case?

SearchUnify offers solutions designed to revolutionize the HR experience. These AI-driven capabilities streamline HR processes, provide personalized experiences, automate mundane tasks, and offer effective decision-making tools. They ensure quick resolutions and assist in the creation of a digital HR platform that is efficient and user-friendly.

15. Does SearchUnify offer solutions for Healthcare sector?

Yes, SearchUnify offers solutions specifically suited for the healthcare sector. These solutions can optimize the search functionality, improve patient self-service capabilities, and generate insightful data to bolster decision making in the healthcare industry.

16. What is SearchUnify's AI-powered Virtual Assistant?

SearchUnify's AI-powered Virtual Assistant, known as SUVA, leverages AI technologies to provide intelligent responses to user queries in real-time. SUVA can answer FAQs, provide product or service information, assist with checkouts, bookings, and a whole lot more. This enables organizations to provide instant, 24/7 support to their customers, thereby enhancing customer experience and satisfaction.

17. What is meant by 'faceted search' in SearchUnify?

Faceted search in SearchUnify is a feature that helps users refine their search results. Facets act as filters that categorize and classify results based on certain predefined parameters, enabling users to drill down and find the specific information they're looking for more quickly and efficiently.

18. What security features does SearchUnify offer?

SearchUnify provides robust security features. Ensuring data safety and compliance, SearchUnify's platform maintains rigorous privacy and security standards with features like reliable user authentication, rigorous access controls, data encryption, and monitoring of all system activities.

19. How does SearchUnify assist in fraud detection?

For fraud detection, SearchUnify offers solutions that leverage artificial intelligence and machine learning. The platform assists in identifying and preventing fraudulent activities by analyzing data patterns and user behavior, thus helping mitigate risks and protect business interests.

20. How does SearchUnify support the education sector?

SearchUnify supports the education sector by providing AI-powered solutions that can enhance search capabilities, offer customized self-service portals, and generate intuitive data insights. These features could bolster learning and training opportunities, improve knowledge management, and facilitate efficient and personalized educational experiences.