SawalAI

Build a custom AI chatbot for your website

Chatbot Customer Support Lead Generation AI Training Automated Support Knowledge Base

Tool Information

Primary Task	Chatbots
Category	ai-and-machine-learning
Sub Categories	chatbots customer-support lead-generation
Pricing	Free + from $20/mo
Country	India

SawalAI is an AI-powered chatbot creator designed to provide automated customer support and lead generation for websites. Users can train the chatbot on their specific data, build FAQ and Knowledge Base from chat history, thereby reducing the load on customer support agents. The chatbot can be customized and deployed across various industries and applications. Besides being deployed on a website, the chatbots can also be connected to various other platforms such as Slack, Whatsapp, Phone/IVR, and can be used to generate FAQs or Gmail templates. Offering an Omnichannel presence, it provides customers with swift responses to their queries and helps in collecting visitor contact information. It is also capable of answering pre-sales queries and giving product recommendations. The chatbot can be customized according to the theme and appearance of the brand, and for additional payment, businesses can opt to remove the SawalAI branding. The platform also supports integrations with tools like Slack, Zapier, and Whatsapp and offers a feature to smoothly handover the chat to a human who can view the full chat history. Aimed at providing a no-code AI Chatbot solution, once the content is uploaded, SawalAI ensures that the bot is ready for publishing within minutes.

Finding difficult to manage multiple channels of customer interaction - website, email, Phone/IVR, Slack/Whatsapp?
Presenting Omni-channel Gen AI powered chatbot that can manage all channels 24*7.
Key features:
* Add your custom content and let it interact with customers on all channels from a single source of truth.
* Performance across all channels will be same. You can review bot responses on dashboard.
* Reduce your call centre and customer support costs - let Sawal AI Chatbot handle Inbound Phone Calls, Emails and Chats.
* Add your specific channels: Integrate on your website or Shopify Store, add your whatsapp and phone number. Don't see the channel - let us know and we can integrate it for you!
* Customize feel and appearance of the chatbot to match your brand.
* Human Handover - take over any conversation from bot and handle it in traditional way.
Don't see a feature you require, we'd be happy to hear from you and build it in our product.

Pros
Customizable chatbot Multi-platform integration Automated customer support Collects visitor contact information Answers pre-sales queries Product recommendation feature Branding customization No-code solution Quick deployment Integration with Slack Zapier Smooth handover to human Chat history visibility Trainable on specific data FAQ and Knowledge Base Omnichannel presence Lead generation capability Supports multiple industries Website integration Chatbot appearance alignment GPT-4 model for accuracy Preview before publishing Improve bot answers Whitelabel option Efficient query response 24/7 availability Theme customization according to brand Gmail template generation File Docs Website sources Connected to Phone/IVR

Cons
No voice recognition feature White label costs extra Limited integration options No multi-language support No facial recognition Content upload manual No chat history export Undefined privacy handling No customization options for IVR No AB testing support

Frequently Asked Questions

1. Can I train SawalAI on my own data?

Yes, you can train SawalAI on your unique data to cater the chatbot to your specific needs and requirements.

2. How do I build a FAQ and Knowledge Base with SawalAI?

SawalAI allows you to build a FAQ and Knowledge Base directly from your chat history. This provides a valuable resource for the chatbot to utilize when responding to future queries, also becoming a trove of knowledge to answer customer queries.

3. How can SawalAI help reduce the load on my customer support agents?

SawalAI aids in reducing the load on your customer service agents by handling customer interactions autonomously. The AI Chatbot swiftly responds to customer queries, thus freeing up resources that would otherwise be used in dealing with customer conversations.

4. Can I customize SawalAI for my specific industry and applications?

Absolutely, SawalAI can be tailored to your specific industry and applications. It offers versatile bots that are applicable in a wide range of industries from healthcare to e-commerce, delivering unique solutions tailored to your business needs.

5. Is SawalAI only limited to website deployment?

No, SawalAI is not limited to website deployment only. You can also connect the chatbot to various platforms such as Slack, Whatsapp, and Phone/IVR. This expands the reach of your customer support, making it accessible in multiple mediums.

6. How can SawalAI be connected to platforms like Slack and Whatsapp for customer support?

SawalAI can be seamlessly connected to platforms like Slack and Whatsapp for customer support. These integrations make it possible to utilize the chatbot's capabilities beyond your website, providing more avenues for customer interaction.

7. Can SawalAI generate automatic Gmail templates?

Yes, SawalAI can generate automatic Gmail templates. It forms these templates based on the chat history thus easing the process of customer communication for businesses.

8. What is the role of SawalAI in Omnichannel presence?

In the Omnichannel presence, SawalAI plays a significant role by enabling you to have a unified customer support avenue. It can be embedded on your website or deployed on Slack or Whatsapp, connected to your Voice/Phone IVR, giving your users uninterrupted support across different platforms.

9. How can SawalAI assist with lead generation and gathering visitor contact information?

SawalAI can significantly assist with lead generation and gathering visitor contact information. While providing personalized assistance and keeping site visitors engaged, it has the capacity to collect their contact information, thereby proving instrumental in lead generation.

10. Is SawalAI capable of answering pre-sales queries?

Yes, SawalAI is capable of answering pre-sales queries. It offers 24/7 availability, answering queries regarding inventory, product features, and pricing proficiently.

11. Can SawalAI provide product recommendations?

Indeed, SawalAI can offer product recommendations. It bases these on user requirements and budget, thus proving beneficial in guiding users to make informed decisions.

12. Can I change the theme and appearance of SawalAI to match my brand?

Absolutely, you can change the theme and appearance of SawalAI to align with your brand. SawalAI chatbot design can be tailored to respect your brand's unique style and theme.

13. Is it possible to remove SawalAI branding for additional payment?

Yes, it is possible to remove the SawalAI branding for an additional payment. This option allows you to maintain a consistent brand image across all your customer support channels.

14. What tools does SawalAI integrate with?

SawalAI can be integrated with your favorite tools like Slack, Zapier, and Whatsapp, enabling a more streamlined workflow and enhancing your overall customer service.

15. How can I smoothly handover the chat from SawalAI to a human while viewing the full chat history?

SawalAI offers a feature to smoothly handover the chat to a human agent. The agent will have access to the full chat history ensuring a seamless and informed transition.

16. What does it mean when SawalAI is referred to as a no-code AI Chatbot solution?

The term 'no-code AI Chatbot solution' in the context of SawalAI means that you can easily set up and deploy the chatbot without any coding required. It is intended to be user-friendly, enabling more people to utilize its functionalities, irrespective of their technical prowess.

17. How fast can SawalAI publish a bot once the content has been uploaded?

Once the content is uploaded, SawalAI promises a swift procedure where the bot is ready for publishing within minutes.

18. Can SawalAI bots be customized for different industries and applications?

Yes, SawalAI chatbots can be customized for various industries and applications. Whether it's for customer support or lead generation for industries like healthcare or e-commerce, SawalAI's bots can handle all use cases.

19. Can SawalAI bots answer customer support queries?

SawalAI chatbots can swiftly answer any customer support queries, allowing them to handle a much higher volume of queries at a time compared to live chat.

20. How do I set up SawalAI for customer support on my website?

Setting up SawalAI for customer support on your website involves steps like connecting sources (webpages, files, documents, sitemap, chat history, etc.), training the chatbot and deploying it. It offers a simple, no-code setup, making it accessible to users of varying technical abilities.