Robojin

1. What is RobojinAI?

RobojinAI is a tool powered by AI, designed to enhance customer support. It makes use of ChatGPT technology to provide high-quality responses based on content encountered in various sources such as website content, PDF documents, SOPs, FAQs, and knowledge bases. The tool is capable of handling multiple inquiries simultaneously and supports multiple languages.

2. How does RobojinAI integrate with customer support systems like Crisp Chat, Intercom, and Freshdesk?

RobojinAI integrates seamlessly with popular customer support platforms like Crisp Chat, Intercom, and Freshdesk to enhance response capabilities. Currently, integration with Crisp Chat is available, while integration with Intercom, Zendesk, and Freshdesk is coming soon.

3. What is ChatGPT technology?

ChatGPT is a state-of-the-art machine learning model developed by OpenAI. It's a language processing AI model that can generate human-like text based on the input it's given. This technology has a wide range of applications from drafting emails, writing code, answering questions, tutoring, translation and more.

4. How does RobojinAI use ChatGPT technology to enhance customer support?

RobojinAI utilizes the ChatGPT technology to enhance customer support. Upon training from sources such as website content, knowledge base, PDF documents, SOPs, and FAQs, the tool can generate accurate, helpful, and high-quality responses to customer inquiries.

5. Can RobojinAI handle multiple inquiries simultaneously?

Yes, RobojinAI has the ability to manage a high volume of inquiries simultaneously, ensuring customer support remains efficient even during high demand periods.

6. In what languages can RobojinAI provide responses?

RobojinAI supports responses in over 50 languages which include English, French, German, Spanish and many more.

7. What pricing plans does RobojinAI offer?

RobojinAI offers four main pricing plans: Ultimate at $99/month, Pro at $49/month, Growth at $19/month, and Basic at $9/month. Each pricing plan varies in features like the number of chatbots, web/PDF pages, languages supported, and ChatGPT response limits. There's also a custom plan for businesses with specific needs.

8. Can RobojinAI be customized according to my business needs?

Yes, RobojinAI offers a custom plan which provides for specific needs such as an unlimited number of chatbots, web/PDF pages, languages, ChatGPT responses, and team members. It also includes integration with your support platform and the option to self-host.

9. Why does RobojinAI require my OpenAI API key?

RobojinAI requires your OpenAI API key for training the chatbot and responding to customer inquiries. By using your own API key, it ensures better training and response capabilities.

10. How does RobojinAI ensure the security of my OpenAI API key?

RobojinAI ensures the security of your OpenAI API key by encrypting it and storing it safely in its database.

11. Is integration with Zendesk and Freshdesk available right now?

No, integration options for Zendesk and Freshdesk are not available right now. However, they are coming soon.

12. Does the number of chatbots differ in each pricing plan?

Yes, the number of chatbots provided varies with each pricing plan. The Ultimate plan provides 10 chatbots, Pro offers 5, Growth gives 2, and the Basic plan provides one. The custom plan, on the other hand, allows for an unlimited number of chatbots.

13. What is the difference between a plan with my own OpenAI key and one without?

Plans with your own OpenAI key allow for a higher number of ChatGPT responses compared to those without. For example, the Basic plan allows for 1,000 responses without your own key, but 2,500 responses with your own key.

14. How many team members can use RobojinAI under each pricing plan?

The Ultimate plan allows 5 team members, Pro allows 3, Growth calls for 2 and Basic only allows one team member. The custom plan supports an unlimited number of team members.

15. Is there a limit to how many ChatGPT responses I can get per month?

Yes, there is a limit to how many ChatGPT responses you can get per month and it varies with each plan. The Ultimate plan provides 10,000 responses without your own API key or 20,000 with your own key, the Pro plan provides 5,000 or 10,000, Growth provides for 2,500 or 5,000, and Basic offers 1,000 or 2,500. The custom plan offers unlimited ChatGPT responses.

16. How does the training process with my website content, knowledge base, PDF documents, SOPs and FAQs work?

The bot is trained on your website content, knowledge base, PDF documents, SOPs, and FAQs to accurately answer customer queries. The whole process is automated where all pages on your site are fetched and displayed for you to select the ones to include. After submitting, training starts with the selected pages.

17. What happens if a webpage on my site has more than 1200 words?

If a webpage has more than 1200 words, it is counted as multiple pages. For instance, a page with 2,000 words would be counted as two pages while one with 3,000 words would count as three. This is done to reduce OpenAI API tokens cost as larger prompts would be more expensive.

18. Can RobojinAI be self-hosted?

Yes, RobojinAI can be self-hosted. However, this specific feature is only available under the custom plan.

19. How are my support documents encrypted in the database?

While the specific method of encryption is not specified, RobojinAI guarantees that all support documents are stored encrypted in the database, ensuring data security.