ResolveEasy by Cloobot

Efficiently manage and resolve customer support tickets.

customer customer support ticket

Tool Information

Primary Task	Customer support
Category	communication-and-support
Country	United States
Industry	information technology & services
Technologies	Gmail, Outlook, Google Apps, Microsoft Office 365, Amazon AWS, Google Font API, DoubleClick, Hotjar, DoubleClick Conversion, Varnish, Google Tag Manager, Mobile Friendly, Google Dynamic Remarketing, WordPress.org, Wix, AI
Website Status	🟢 Active

ResolveEasy is a ticket management tool that streamlines the process of tracking, managing, collaborating, and resolving tickets. It is designed to improve both external customer support and internal team issue resolution.For customer support teams, ResolveEasy offers multi-channel communication capabilities, allowing users to effortlessly resolve external tickets and deliver exceptional customer service. Real-time performance reporting provides valuable insights into ticket resolution, enabling teams to provide faster and more personalized support. The tool also includes features for collecting customer feedback and ratings, which helps improve overall customer satisfaction and brand reputation.For internal teams, ResolveEasy offers a shared inbox for efficient collaboration and task management. Real-time reporting of performance allows for seamless resolution of tickets within the organization. These features enhance employee satisfaction and optimize ticket resolution.ResolveEasy stands out with its streamlined help desk management, enabling users to manage and track all support requests in a centralized location. It also maximizes team productivity by automating routine tasks and streamlining workflows. The tool is easily customizable, allowing users to tailor it to their unique business needs.Integrations with existing tools and systems ensure a seamless support experience, while the integration with platforms like WhatsApp enables direct communication with customers. Real-time performance reporting keeps users updated on the status of their disputes.Overall, ResolveEasy empowers teams to optimize operations, provide efficient customer support, and make informed decisions based on up-to-date data.

Cloobot is a technology company that specializes in leveraging Generative AI to enhance business processes, particularly within the Salesforce ecosystem. Founded in 2019 as part of Cloobot Techlabs, the company focuses on providing AI-driven solutions that improve efficiency and productivity in enterprise applications.

The flagship product, Cloobot X, is an AI-powered implementation studio designed for Salesforce Architects. It automates the entire project lifecycle, from requirements gathering to deployment, significantly speeding up Salesforce implementations. Cloobot X also features a tailored workspace for team members, automating a substantial portion of tasks, which allows teams to concentrate on higher-value work. Additionally, it includes a no-code workflow builder that empowers users to innovate without traditional development constraints.

Cloobot aims to transform how businesses approach Salesforce implementations, optimizing resources and improving project outcomes through automation and AI technology.