Qualified

Connect your sales team with buyers via chat, video & voice.

Lead Generation Sales Enablement Live Chat Video Calls Voice Calls Qualified Conversations

Tool Information

Primary Task	Customer engagement
Category	communication-and-support
Sub Categories	lead-generation sales-and-crm chatbots video-conferencing
Pricing	from $3500/mo
Country	United States

Qualified is designed as a lead generation tool, aiming to expedite connection between your sales team and potential customers directly on your website. It employs a triad of mediums - live chat, video, and voice, to foster immediate sales conversations. Qualified introduces the concept of 'Qualified Conversations', enabling sales representatives to turn real-time chat sessions into tangible sales opportunities. The tool is supplemented by an AI-assistant, aiding in swift engagement and showing real-time visitor information. It features functionality that allows your team to meet with high intent buyers or VIP visitors swiftly and effectively. The platform includes features that support segmenting website visitors based on factors like high buyer intent, outbound sequences, or paid ad campaigns. Furthermore, it provides automated visitor routing to their assigned representatives upon their arrival on your site. This allocation is supplemented by immediate notifications through channels like email, Slack, Microsoft Teams, and the Qualified Mobile. Apart from instant messaging, Qualified also supports seamless transitioning to video calls and scheduling meetings directly on the website with potential leads. The extensive contact and company data, tied with integration possibilities with other platforms such as Salesforce CRM, marketing automation, sales engagement and data enrichment apps enable a comprehensive view of the website visitors.

Qualified is a B2B conversational marketing and pipeline generation platform based in San Francisco, California. Founded in 2018, the company focuses on automating inbound lead conversion for enterprises. Qualified has raised $163 million in funding and employs between 201 and 500 people.

The platform features AI-driven tools designed to enhance customer engagement and streamline sales processes. Key offerings include Piper the AI SDR, which automates lead interactions, and various conversational marketing tools such as live chat and chatbots. Qualified also provides automated meeting scheduling, buyer intent data analysis, and marketing promotion tools to help businesses target specific visitor segments effectively.

Qualified aims to increase lead conversion, scale outreach efforts, and enhance customer insights for B2B organizations. The company positions itself as a leader in "Agentic Marketing," focusing on AI-driven automation to modernize pipeline generation for mid-to-large enterprises.

Pros
Immediate sales conversations Real-time visitor information Supports segmenting website visitors Automated visitor routing Notifications via email Slack MS Teams Transitioning to video calls Scheduling meetings on website Vast contact and company data Integration with Salesforce CRM Marketing automation integration Sales engagement and data apps Automated capturing of inbound leads Qualification questions automation Sales meeting booking automation Custom dashboards and analytics Mobile and desktop apps Supports live chat Targets high intent buyers Supports outbound sequencies Supports paid ad campaigns Seamless transitioning to different mediums Comprehensive data of website visitors Real-time personalized targeting Lead generation for Salesforce 360 Degree view of visitors Real-time interactions Visitor browsing behaviour insights Instant website visitor engagement Automated 'Qualified Conversations' Segment and live stream feature Comprehensive visitor routing and alerts Sales rep performance analytics Data enrichment apps integration

Cons
Expensive pricing tiers Limited chatbot capabilities Largely dependent on Salesforce Limited API integrations Potentially overwhelming interface Relies heavily on high-traffic Not suitable for small businesses Limited visitor segmentation options Complex setup process Limited outreach capabilities

Frequently Asked Questions

1. What is Qualified?

Qualified is a conversational marketing solution designed to enhance connection between sales teams and potential customers. It functions as a lead generation tool directly on the users' websites and incorporates live chat, voice and video communication mediums to foster better engagement with potential clients.

2. How does Qualified function as a lead generation tool?

Qualified operates as a multi-channel lead generation tool by facilitating real-time engagements and sales conversations directly on the user's website. This is done through a myriad of mediums including live chat, video, voice, and by the use of an AI-assistant.

3. What type of communication mediums does Qualified use?

Qualified uses a trifecta of communication mediums to foster immediate sales conversations. These channels include: live chat, video and voice.

4. What are 'Qualified Conversations' and how are they used?

'Qualified Conversations' is a concept that helps sales representatives to convert real-time chat sessions into valuable sales opportunities. Using these conversations, reps can identify and engage with high-intent buyers and VIP visitors instantly to leverage sales opportunities.

5. How does the AI-assistant in Qualified support sales engagement?

The AI-assistant in Qualified aids in rapid client engagement by showing real-time visitor information. It aids in identifying potential leads and enabling sales representatives to promptly engage with them. This results in quicker lead conversion and a robust pipeline.

6. What is the visitor routing feature in Qualified?

The visitor routing feature in Qualified provides automated routing of website visitors to their assigned sales representatives as soon as they land on the user's website. This ensures swift follow-up and more personalized interaction.

7. What platforms notify users when a potential customer is on the website?

Multiple platforms are used to deliver instant notifications when a potential customer becomes active on the website. Notifications can be received through email, Microsoft Teams, Slack, and also through the Qualified Mobile application.

8. How does Qualified support video calling or scheduling meetings?

Apart from instant messaging, Qualified equips users with the ability to transition seamlessly to video calls and also schedule meetings directly on the website with potential leads. This maximizes user interaction and fosters immediate sales conversations.

9. What data about website visitors does Qualified provide?

Qualified provides extensive contact and company data enhancing deeper understanding of website visitors. This information is supplemented by integration with platforms like Salesforce CRM, marketing automation, sales engagement and data enrichment apps that offer a comprehensive view of the visitors.

10. What platforms can Qualified integrate with?

Qualified can be integrated with a variety of platforms including Salesforce CRM for richer customer data, marketing automation apps for streamlined marketing efforts, sales engagement platforms for better sales conversion and data enrichment apps for detailed website visitor insights. This makes for a well-rounded and comprehensive data ecosystem.

11. What is 'Qualified Mobile' and how does it help sales teams?

'Qualified Mobile' is an app designed to ensure that sales teams never miss an opportunity to meet with high intent buyers or VIP visitors. It allows representatives to have real-time conversations with potential customers even when they are on-the-go by providing immediate notifications across different channels.

12. How does Qualified help in identifying high intent buyers or VIP visitors?

Qualified supports the identification of high intent buyers or VIP visitors by segmenting website visitors based on patterns like buyer intent, outbound sequences, or paid ad campaigns. This enables sales teams to swiftly and effectively engage with potential customers.

13. Can Qualified segment website visitors? How does it categorize buyers?

Yes, Qualified is capable of segmenting website visitors. It automatically segments visitors into categories such as high buyer intent, outbound sequences, and paid ad campaigns for focused and personalized interaction.

14. How does Qualified allow for transitioning from live chat to video calls?

Qualified allows for quick transitioning from live chat to video calls. This enables sales representatives to deepen their engagement with potential leads by initiating face-to-face conversations when the time is right, directly from the website.

15. Does Qualified offer live chat, voice and video call all at the same time?

Yes, Qualified offers live chat, voice and video call functions simultaneously. These features work together to enable instant sales conversations and comprehensive engagement with website visitors, all within real-time context.

16. How can Qualified be used to automate visitor routing?

Qualified automates visitor routing by automatically allocating visitors to their respective sales representatives as soon as they land on the website. The functionality of this feature is further enhanced by immediate notifications delivered through channels like email, Microsoft Teams, Slack, and Qualified Mobile.

17. How effectively does Qualified's AI-assistant provide real-time visitor information?

The AI-assistant in Qualified effectively provides real-time visitor information by aiding in swift customer engagement and immediate identification of potential leads. This AI-driven assistance enables sales reps to engage better with visitors, resulting in faster lead conversion.

18. Is Qualified designed only for sales teams?

Qualified is primarily designed for sales teams. It is built to facilitate and boost sales conversations by promptly connecting sales representatives with potential customers. However, it may also be beneficial to marketing teams for its segmentation and targeted outreach capabilities.

19. What is a 'Qualified Conversations'? How does it work?

'Qualified Conversations' is a concept introduced by Qualified to convert real-time chat sessions into potential sales opportunities. It is powered by Qualified AI and facilitates instant sales conversations directly on the website by prioritizing and engaging with high intent buyers.

20. How does Qualified facilitate customer engagement via live chat, video and voice?

Qualified facilitates customer engagement through a combination of live chat, voice, and video communication channels. These 'Qualified Conversations' enable real-time interaction with potential customers, fostering quicker lead generation and conversion.