Parloa

Tool Information

Primary Task	Call center automation
Category	communication-and-support
Country	Germany

Parloa is a technology company focused on developing an AI Agent Management Platform tailored for enterprise contact centers. This platform enhances customer service by utilizing advanced AI technologies to create natural and personalized interactions across various communication channels.

The AI Agent Management Platform (AMP) allows businesses to design and manage AI agents using a low-code interface. It includes features for simulation testing to ensure AI agents perform accurately and comply with standards before deployment. Parloa also offers autonomous AI solutions that manage customer interactions across phone, chat, and messenger channels, streamlining tasks like routing and FAQs while providing a more human-like experience.

Built on Microsoft Azure, Parloa's platform integrates seamlessly with existing systems and is designed for scalability. The company emphasizes security and compliance, holding multiple certifications, including ISO 27001 and GDPR. Parloa leverages Large Language Models and Generative AI to enhance communication and support real-time translations, improving the efficiency of human agents.