Bizzabo Launches AI-Powered Event OS Copilot: A Generative AI Assistant Revolutionizing Event Planning

Bizzabo, a leading event technology platform recognized in Gartner's 2024 Magic Quadrant, has unveiled Event OS Copilot, an innovative AI-powered tool designed to significantly enhance the event organizer experience. Copilot acts as an intelligent, always-available guide within the Bizzabo platform, providing instant answers and streamlining workflows. This marks a significant step forward in leveraging generative AI to improve the efficiency and effectiveness of event planning.

The modern event professional faces increasing demands to do more with less, often leaving little time for troubleshooting or searching through extensive documentation. Bizzabo recognizes this challenge and has created Copilot to address it directly. This AI-powered assistant allows users to navigate the platform's features, access support, and find answers to complex questions without ever leaving the Bizzabo environment. The result is increased efficiency, reduced time spent on tasks, and ultimately, a more seamless and enjoyable event planning experience.

Copilot distinguishes itself from other AI tools in the event technology market by integrating directly into the Bizzabo platform. Unlike standalone AI writing assistants or video editors, Copilot provides context-aware support tailored to the specific task the user is performing. This targeted approach ensures the information provided is highly relevant and accurate.

The functionality is remarkably intuitive. Organizers simply need to click a book icon located on their Bizzabo dashboard. This instantly surfaces relevant resources based on their current location within the platform. Alternatively, users can directly ask Copilot questions in natural language, receiving accurate and concise answers. For example, a question such as "Should I integrate with Marketo or Salesforce directly?" will elicit a detailed and informed response from the AI, eliminating the need for extensive manual research.

A key advantage of Copilot is its reliance on a continuously learning model. The system is trained on Bizzabo's comprehensive knowledge base, which includes articles, videos, and imagery. As new features are added to the Bizzabo platform and as users interact with Copilot, the AI continuously updates its knowledge base, ensuring the information remains current and accurate. This proactive approach eliminates the risk of outdated or inaccurate information, a common problem with some AI tools that suffer from "hallucinations"— generating incorrect or nonsensical information.

Bizzabo’s commitment to delivering an exceptional customer experience is evident in Copilot's development. Eran Ben-Shushan, Co-founder and CEO of Bizzabo, emphasizes the company's unique approach: "Over the past few years, there have been countless AI tools launched into the event technology space...We’re taking a different approach with Copilot. We’re leveraging AI to further enhance the customer experience we’re known for.”

Simone Astuni, SVP of Customer Experience at Bizzabo, further highlights the impact of Copilot on the event professional experience: “With Event OS Copilot, we’re redefining the service that event professionals can expect from their platform. Our customers want instant, effortless access to product guidance, so we’re bringing the power of generative AI directly into their workflow.”

Copilot represents the latest in Bizzabo's ongoing effort to provide a comprehensive suite of 24/7 support resources. It complements existing live support and self-service options, ensuring organizers have access to assistance whenever needed. The intuitive interface of the Event Experience OS, already praised by G2 reviewers, is now further enhanced by the seamless integration and immediate support offered by Copilot.

The launch of Event OS Copilot showcases Bizzabo's forward-thinking approach to leveraging AI within the event technology industry. By focusing on direct integration and continuous learning, Bizzabo has created a truly helpful and efficient tool that addresses the practical needs of event professionals. This strategic move solidifies Bizzabo's position as a leader in event technology, offering more than just a platform—but a complete ecosystem designed to empower organizers to create exceptional events. The ease of access, coupled with the AI’s accuracy and continuous learning, positions Copilot as a powerful asset for any event organizer utilizing the Bizzabo platform.