LunaGPT

1. What is LunaGPT?

LunaGPT is an automation tool specifically designed for managing customer support tasks using conversational AI. It's created by LunaGPT and powered by ChatGPT, to automate Crisp customer support tickets for continuous, round-the-clock customer interaction.

2. What features does LunaGPT offer?

LunaGPT offers numerous features including round-the-clock customer interaction, ability to resolve support tickets automatically, lead collection and qualification, chatbot auto-refresh, and support for multiple data sources. It utilizes advanced OpenAI conversational models including GPT-3.5-turbo and GPT-4, allowing for powerful AI capabilities in a chatbot.

3. How does LunaGPT's conversational AI work?

LunaGPT‘s conversational AI works by using advanced AI models like OpenAI's GPT-3.5-turbo and GPT-4. It can be trained on the user's own data to provide instant, friendly, and accurate responses. This makes it possible to resolve tickets automatically, ensuring no customer gets overlooked.

4. What is the role of ChatGPT in LunaGPT?

ChatGPT plays a fundamental role in LunaGPT by powering its core functionality. LunaGPT utilizes the advanced conversational capabilities of ChatGPT to engage in continuous, round-the-clock customer interaction, and automatic ticket resolution.

5. Can LunaGPT be trained on my own data?

Yes, LunaGPT can be trained on your own data. This capability allows it to provide customized answers, something that enhances its effectiveness in resolving support tickets and achieving customer satisfaction.

6. How does LunaGPT handle customer tickets automatically?

LunaGPT handles customer tickets automatically by using conversational AI capabilities to provide instant, accurate, and friendly responses. Trained on the user's own data, it can effectively identify problems and generate appropriate responses, ensuring no customer gets overlooked.

7. Can LunaGPT be set to collect and qualify leads?

Yes, LunaGPT can be set to collect and qualify leads. With this feature, it offers a personalized interaction to the customers, gathering useful information for lead generation.

8. What data sources does LunaGPT support?

LunaGPT supports multiple data sources. This allows users to import different types of data, which could be used to train the chatbot and customize its responses more effectively.

9. What happens with the auto-refresh feature in LunaGPT?

The auto-refresh feature in LunaGPT periodically updates data so that the chatbot always has the most recent information at its disposal. This keeps the chatbot updated and proficient in handling customer queries.

10. What are the conversational models used by LunaGPT?

LunaGPT uses a range of conversational models from OpenAI, notably including GPT-3.5-turbo and GPT-4.

11. What is LunaGPT's integration with Crisp?

LunaGPT's integration with Crisp allows the automation of customer support tickets. This is done through a seamless integration that enables continuous, 24/7 customer interaction.

12. How does LunaGPT provide continuous customer interaction?

LunaGPT provides continuous customer interaction by leveraging advanced artificial intelligence, backed by ChatGPT. It can respond to customer queries in real-time, at any time of the day, ensuring consistent and effective customer support.

13. What is the advantage of using GPT-3.5-turbo and GPT-4 in LunaGPT?

The advantage of using GPT-3.5-turbo and GPT-4 in LunaGPT lies in their sophisticated conversational capabilities. They enable LunaGPT to provide instant, precise, and friendly responses, thereby enhancing customer experience.

14. How can LunaGPT help with lead generation?

LunaGPT can assist with lead generation through its ability to collect and qualify leads. It can engage with potential leads in a personalized manner, gathering important information that can be used to further business development.

15. How often does LunaGPT auto-refresh?

The frequency of LunaGPT's auto-refresh is not specified on their website. However, it is set to be regular enough to keep the bot updated with the most recent information.

16. What are the storage limits for LunaGPT?

LunaGPT has varying storage limits depending on the package chosen. For example, the free version offers 200KB of storage, the Basic package offers 5MB, the Pro package offers 30MB, and the Enterprise package offers 60MB.

17. Does LunaGPT offer a free trial?

Yes, LunaGPT does offer a free trial. The free trial includes 50 message credits per month, 200KB storage size, 1MB max file size, 25 page loads, access to GPT 4, advanced settings, and auto-sync data.

18. How can I integrate LunaGPT with my current systems?

The specific methods of integration between LunaGPT and your current systems would depend on the systems in question. The website suggests that LunaGPT is designed to integrate with Crisp. However, it might support other systems as well.

19. What pricing packages does LunaGPT offer?

LunaGPT offers four pricing packages. These include a free package, Basic at €799 per month, Pro at €1999 per month, and Enterprise at €9999 per month. Each package offers a different combination of features and resources.

20. How can LunaGPT improve my customer support?

LunaGPT can improve your customer support by providing instant, friendly, and precise answers 24/7. It operates continuously, resolving tickets automatically, ensuring no customer gets overlooked. It can also collect and qualify leads, providing a personalized experience which can potentially lead to improved customer stress and loyalty.