Journey AI by TheyDo

Analyze faster, generate journey templates & improve productivity with Journey AI.

customer-journey-mapping user-experience customer-feedback-analysis data-privacy productivity-enhancement real-time-analytics

Tool Information

Primary Task	Customer journey
Category	marketing-and-sales
Open Source	Yes
Pricing	Free + from $65/mo
Country	Netherlands
Industry	information technology & services
Technologies	Cloudflare DNS, Rackspace MailGun, Gmail, Google Apps, Microsoft Office 365, Amazon AWS, CloudFlare Hosting, Remote, Reviews, AI, Render, Circle, Deel
Website Status	🟢 Active

Journey AI is a sophisticated tool designed to swiftly convert customer research into actionable journey maps, facilitating more effective decision-making. With its ability to significantly minimize the time taken for journey mapping, it enhances productivity and allows for a stronger focus on delivering excellent customer experiences. Journey AI utilizes text-based research, ranging from sticky notes to surveys, to create unbiased journey maps driven directly by customer feedback. As a result, this program aids in contextualizing broad customer research quickly and efficiently, enabling decisions that put customer insights at the forefront. Key functionalities include the option for importing customer interactions for custom journey map creation, maintaining up-to-date maps with real-time data, and an 'Opportunity Reveal' feature that examines insights and identifies high impact opportunities. Upload your customer research, and Journey AI will extract key insights, map them into a journey that is consistently updated as further research is added. This tool also sorts insights into 'Needs', 'Pains', 'Gains', and 'Observations'. It features a review stage where insights are examined before they're integrated and allows the distinction of AI-generated insights. It additionally identifies problem areas in customer journeys that have a high potential for business impact. All of your customer data is private, secure, and never used to train models. The technology uses a mix of open-source and third-party models, principally provided by OpenAI, and all data is stored on a private cloud.

TheyDo is a collaborative platform based in Amsterdam, Netherlands, that specializes in Customer Journey Management. Founded in 2018, the company focuses on aligning customer needs with business outcomes to enhance decision-making across organizations. TheyDo integrates both structured and unstructured data to provide a comprehensive view of customer journeys, promoting better collaboration among teams.

The platform offers tools for journey mapping and workflows, creating a centralized space for teams to align their product, customer experience, and design decisions. It features a collaborative workspace for designing, measuring, and optimizing customer journeys, along with actionable intelligence to prioritize decisions that maximize customer value. TheyDo also supports custom taxonomy creation and emphasizes data security.

TheyDo has raised $49 million in funding and is currently in the Series B stage, reflecting its growth and increasing demand for its services. The company is committed to a customer-centric approach, helping businesses deliver exceptional customer experiences through effective journey management.

Pros
Swift customer research conversion Facilitates quick decision-making Enhanced productivity Focus on customer experience Text-based research utilization Unbiased journey mapping Customer insights driving decisions Imports customer interactions Real-time data updates Opportunity Reveal' feature Continuous map updates Insight sorting (Needs, Pains, Gains, Observations) Review stage before insight integration Identifies high potential problem areas Private and secure customer data No training with user data Open-source and third-party models Private cloud data storage Real-time source of truth Highlight direct quotes Workspace data secured within EU Data not shared with third-parties Automated insight extraction Instant journey generation Customer-centric collaboration platform Substantial mapping time reduction Direct learning from customers Adaptable to new data Revealing high impact opportunities

Cons
No API mentioned Dependent on third-party models Data storage only EU based High reliance on text-based research Cannot distinguish customer feedback types No visual data inputs No collaboration feature mentioned Limitation on insight categorization No multi-language support mentioned