Feedback Rivers

Make customer feedback visible and actionable.

Customer Feedback Feedback Aggregator Customer Insights Data Aggregation Customer Experience AI-Powered Analysis

Tool Information

Primary Task	Customer feedback
Category	communication-and-support
Sub Categories	customer-analytics data-integration data-analysis
Pricing	Free + from $49/mo

Feedback Rivers is a comprehensive feedback aggregator tool that simplifies the process of collecting, understanding, and acting on customer feedback. The tool allows you to combine feedback from various sources into a single platform where it can be easily accessed, facilitating the task of understanding customer needs and expectations. The service easily integrates with a variety of commonly used tools such as App Store, Play Store, G2, Hotjar, Intercom, Zendesk, Typeform, Canny, Drift, Capterra, and Trustpilot amongst others, requiring no additional coding skills or technical knowledge. Feedback is also forwarded to Slack channels thereby making it visible and transparent to your team. Feedback Rivers is designed with a focus on enhancing customer-centric habits and making the process of going through feedback intuitive and straightforward. AI-powered insights assist in comprehending customer sentiments, tracking product performance over time and understanding areas for product improvement.

Make customer feedback visible and actionable.

Combine all your feedback sources into a system of record. Get closer to your customers and build the habit of listening to them. Analyze and act on feedback to improve your product and customer experience.

Pros
Feedback aggregation Integrative with common tools No coding skills required Feedback forwarded to Slack Customer-centric focus Intuitive feedback process Product performance tracking Multichannel feedback collection G2 Feedback Feedback visibility Easy-to-access single platform Logical grouping of feedback Feedback analysis support Product improvement suggestions Free trial availability Convenient Slack channels Enhanced customer understanding Efficient feedback collection Efficient feedback analysis Feedback browsing facilitated Powerful software integrations Time saver Customer needs comprehension Integration with NPS tools Integration with user feedback tools Integration with review aggregators Integration with survey tools Integration with App reviews System of record Feedback transparency Product performance improvement insights No technical knowledge needed Localized feedback Enhances feedback visibility Enhances transparency in team Easy-to-digest feedback format Comprehensive customer insights Supports customer listening habit Act-on-feedback feature Sign up convenience Quick setup Offers actionable insights Aids product and CX improvement Uncover product improvement areas

Cons
Limited to Slack integrations No apparent customisation options No multi-language support mentioned No dedicated mobile application May require many tool integrations No explicit data security measures No offline access listed No specific industry specialisation Potential information overload in Slack

Frequently Asked Questions

1. What is Feedback Rivers?

Feedback Rivers is a comprehensive tool that collects, aggregates, understands, and helps act on customer feedback. It combines feedback from various sources into one platform for easy access.

2. How does Feedback Rivers work?

Feedback Rivers aggregates customer feedback from various sources and presents it in one platform. It uses AI to provide insights into customer sentiments and track product performance over time, highlighting areas for product improvement. Feedback is also funneled into Slack channels for visibility among your team.

3. How can I integrate Feedback Rivers with my existing tools?

Feedback Rivers integrates with your existing tools without the need for any coding skills or technical knowledge. It supports platforms such as App Store, Play Store, G2, Hotjar, Intercom, Zendesk, Typeform, Canny, Drift, Capterra, Trustpilot, and others. The integrations option on their website can guide you through the process.

4. Can Feedback Rivers work with G2, Hotjar, Intercom, and other services?

Yes, Feedback Rivers can seamlessly work with a multitude of services including G2, Hotjar, Intercom, and other commonly used platforms. This integration requires no additional coding skills or technical expertise.

5. Why should I use Feedback Rivers for feedback aggregation?

Feedback Rivers enhances customer-centric habits by making the task of understanding, analyzing and acting on feedback straightforward and intuitive. It also amalgamates feedback from all your sources into one platform for easy access and comprehension.

6. What specific AI-powered insights does Feedback Rivers provide?

Feedback Rivers provides AI-powered insights that assist in understanding customer sentiments, tracking product performance over time, and pinpointing areas of product improvement.

7. How can Feedback Rivers help me improve customer experience?

By aggregating customer feedback and providing comprehensive AI-powered analysis, Feedback Rivers helps you understand customer needs and expectations. This information can be used to improve the customer experience by identifying areas of improvement in your product or service.

8. How does Feedback Rivers facilitate multi-channel feedback collection?

Feedback Rivers facilitates multi-channel feedback collection by integrating with a variety of commonly used tools such as App Store, Play Store, G2, Hotjar, Intercom, Zendesk, Typeform, Canny, Drift, Capterra, and Trustpilot. It brings all the feedback from these diverse platforms into one central system.

9. Can Feedback Rivers forward the feedback to Slack channels?

Yes, Feedback Rivers has the functionality to forward all customer feedback to your Slack channels, ensuring visibility and transparency for your team.

10. Does Feedback Rivers require any coding skills or technical knowledge for integration?

No, Feedback Rivers requires no coding skills or technical knowledge for integration. It integrates easily with a variety of commonly used tools and services.

11. What is the process to start using Feedback Rivers?

The process to begin using Feedback Rivers involves visiting their website and opting for the 'Try for Free' option which includes a 14-day trial period. From there, you'll set up your account and start bringing all of your feedback into one place in a few minutes.

12. How does Feedback Rivers assist in tracking product performance?

Feedback Rivers utilizes AI-powered analysis to track product performance over time based on customer feedback. This can assist in understanding areas for product improvement and gain insights into how your product is resonating with customers over time.

13. Is Feedback Rivers accessible for all members of my team?

Yes, all of your team members can access Feedback Rivers. In fact, feedback can be forwarded to Slack channels, making it widely visible and transparent to your team.

14. How can I interpret the feedback I receive with Feedback Rivers?

Feedback Rivers assists in interpreting the feedback by providing a system of record that makes feedback visible and transparent. AI-powered insights help understand customer sentiments, assessing product performance, and highlight areas for product improvement.

15. What platforms does Feedback Rivers aggregate feedback from?

Feedback Rivers aggregates feedback from a wide spectrum of platforms including App Store, Play Store, G2, Hotjar, Intercom, Zendesk, Typeform, Canny, Drift, Capterra, and Trustpilot among others.

16. How can Feedback Rivers help in understanding customer needs and expectations?

Feedback Rivers aids in understanding customer needs and expectations by aggregating and analyzing customer feedback across diverse platforms. The insights derived from the AI-powered analysis helps detect product performance and areas of potential improvement, all contributing to a better grasp of customer sentiments.

17. How does Feedback Rivers make customer feedback actionable?

Feedback Rivers converts customer feedback into actionable insights by analyzing it with AI, understanding customer sentiments, tracking product performance over time, and identifying areas of product improvement based on the feedback.

18. Can the feedback data be easily accessed on Feedback Rivers platform?

Yes, the feedback can be easily accessed on Feedback Rivers. It brings all your customer feedback into one system of record where it can be easily browsed and understood.

19. Do I need a credit card to try the Feedback Rivers free trial?

No, you do not need a credit card to try the 14-day free trial offered by Feedback Rivers. Just visit their website and select the 'Try for Free' option.