CXCortex

Improve customer interactions across channels.

customer analysis data email interaction

Tool Information

Primary Task	User experience analysis
Category	ai-and-machine-learning
Sub Categories	customer-analytics data-analysis email-marketing
Country	United Kingdom

CX Cortex is an AI-powered CX analytics platform offered by Hostcomm. This software solution analyzes customer interactions across various communication platforms, including call recordings, emails, and text messages. It utilizes automatic transcription, analytics, and behavior measurement to understand the content and context of these interactions.With CX Cortex, businesses can monitor staff behavior and customer experience across multiple communication channels. The platform generates behavior summaries, which can be used to automatically prioritize important issues, provide accurate coaching to staff, and create a self-improving knowledge base.The AI-powered capabilities of CX Cortex enable it to automatically triage interactions and suggest appropriate responses based on historical data. This helps streamline customer support processes and improve response times.The platform also offers the ability to measure and analyze staff performance, providing valuable insights for training and improvement purposes. By collecting feedback on a daily basis, businesses can gather actionable information and make continuous enhancements to their customer service operations.CX Cortex is currently used by various brands to optimize their customer service operations. It facilitates automation and efficiency in customer interactions, ensuring timely and personalized responses.Overall, CX Cortex is a comprehensive AI-driven CX analytics tool that helps businesses understand, prioritize, and improve their customer interactions across multiple communication channels.

Hostcomm is a leading provider of innovative, AI-powered customer service solutions, empowering 450 business customers with cutting-edge communication and support tools. Specialising in cloud-based technologies, Hostcomm delivers three core services: Cloud Contact Centres, Remote Visual Assistance, and an AI Agent Platform. These services enable businesses to enhance customer engagement, streamline operations, and drive efficiency through seamless, scalable, and secure communication systems.

Our Cloud Contact Centres integrate voice, email, SMS, and social media, ensuring exceptional customer experiences. Remote Visual Assistance leverages augmented reality and video technology to provide real-time, interactive support, enabling technicians and agents to resolve issues remotely with precision. The AI Agent Platform harnesses in-house developed, AI-driven automation to deliver intelligent, conversational agents that handle routine queries, freeing up human agents for complex tasks.

Hostcomm's commitment to innovation is reflected in its in-house development of AI-powered customer service applications, tailored to meet the unique needs of each client. Beyond its core offerings, Hostcomm provides custom software development services, creating bespoke solutions to address specific business challenges. This flexibility ensures clients receive fully integrated, future-proof systems that align with their operational goals.

Security and compliance are at the heart of Hostcomm's operations. As a PCI DSS Level 3 compliant provider (version 4), we guarantee the highest standards of data protection, making us a trusted partner for industries handling sensitive customer information.

Proudly serving prestigious clients such as HMRC, David Lloyd, Homeserve PLC, Scottish Power, BT, EE, and Peabody Housing, Hostcomm is dedicated to transforming customer service through technology.