Corpus

Customer support chatbot.

customer customer support ticket chat

Tool Information

Primary Task	Customer support
Category	communication-and-support
Sub Categories	customer-support chatbots

Corpus is an AI-powered chatbot tool designed for customer support. It utilizes ChatGPT technology to answer customers' questions, resolve support tickets, and drive growth. By plugging into your data source, Corpus is able to respond to customer inquiries 24/7, reducing wait times and maximizing satisfaction. The tool offers accurate answers by sourcing information exclusively from your knowledge base, which improves accuracy and minimizes incorrect responses. It also enables customers to explore further by providing references to source materials, establishing trust in the answers provided.Corpus is more than just a chatbot, offering additional features such as the ability to customize the chatbot's personality, generate leads, provide analytics and insights, and offer brand control. It seamlessly integrates with various platforms, including Intercom, ZenDesk, HubSpot, Notion, GitHub, Google Drive, and more.Corpus can be used in multiple business scenarios, including product documentation, customer support, help center, sales and marketing, education and training, and company wikis. It addresses the growing customer expectation for website chat support, with statistics showing that it is the preferred contact method for 46% of customers.To enhance user experience and gain valuable insights, Corpus provides analytics on customers' interactions. The tool also offers different plans to cater to different needs, with features such as customizable widgets, insights analytics, unlimited contacts, and varying token limits.Overall, Corpus is a comprehensive AI tool for customer support, helping businesses improve customer satisfaction, retention, and success.