Conversagent

Upgrade your customer service with our AI-powered Shopify app.

AI customer service ecommerce assistance Shopify integration Cart abandonment prevention Conversation AI Sales conversion

Tool Information

Primary Task	Shopping assistance
Category	operations-and-management
Sub Categories	customer-support e-commerce chatbots sales-and-crm
Pricing	Free + from $19/mo
Country	Australia

Conversagent is an AI-based shopping assistant specially designed for ecommerce platforms like Shopify. The AI assistant operates 24/7, providing round-the-clock support to help mitigate cart abandonment and increase sales conversions by promptly answering customers' queries. Conversagent uses advanced technology to offer personalized responses to each unique customer query, directly from product pages and engages customers proactively. The communication style is human-like, designed to help customers purchase the items they want. Conversagent aims to take care of repetitive customer enquiries, freeing up time for the store owner to concentrate on more complex tasks. Its implementation requires minimal setup and can integrate seamlessly with a Shopify store. In addition to providing effective customer service support, it gives ecommerce owners control over the assistant's tone of voice and responses to ensure it aligns with their brand. Testimonials suggest that it significantly reduces email volumes containing frequently asked questions, thereby increasing efficiency.

Clevertar is an Australian company based in Adelaide, specializing in artificial intelligence solutions, particularly in conversational AI technologies. Founded in 2012 by Tanya Newhouse and Dr. Martin Luerssen, Clevertar focuses on enhancing customer engagement through advanced natural language AI.

The company offers a variety of AI-driven services and products aimed at improving business operations and customer interactions across sectors like banking, healthcare, and telecom. Their expertise includes large language models, natural language processing, semantic search, conversational agents, and speech AI. One of their key products is Conversagent, an AI-powered shop assistant for Shopify stores that enhances customer experiences and boosts conversions.

Clevertar has collaborated with notable clients, including the Australian Bureau of Statistics and SA Health, receiving recognition for their innovative chatbot solutions. The company is led by CEO Marshall Cowan, who has a strong background in delivering complex AI solutions.

Pros
24/7 automated assistance Direct answers on product page Minimizes cart abandonment Real-time customer engagement Personalized content with GPT4 Store-specific responses Limits risk of inaccurate answers Does not process personal data Pricing based on conversations No coding needed for setup Periodic app-store resyncing Upcoming auto-sync feature Works exclusively with Shopify Streamlined shopping experience Constant customer support Easy installation process Plug and play Shopify app Accessibility to all Shopify users Requires no code for setup Increased sales conversion rates

Cons
Only for Shopify platforms Depends heavily on store content Need regular manual resyncing Privacy policy externally accessed Pricing based on 'conversations' No obvious multilingual support Limited to GPT4 technologies Difficult to predict cost No IOS or Android app Limited customer data processing

Management Team

Tanya Newhouse Newhouse

CEO

Frequently Asked Questions

1. What is Conversagent?

Conversagent is an AI-powered Shopify app developed by Clevertar. It operates as a 24/7 shopping assistant to enhance customer service and improve sales conversion rates in ecommerce.

2. How does Conversagent enhance the customer service on my Shopify store?

Conversagent enhances the customer service on your Shopify store by offering round-the-clock automated assistance. It answers customer queries directly from the product page, eliminating the need for manual searching. With AI-powered technology, it engages customers with personalized content while avoiding inaccurate or irrelevant answers, making the shopping experience smoother and more responsive.

3. What is the role of Conversagent in sales conversion on my Shopify store?

Conversagent boosts sales conversion on your Shopify store by engaging with customers in real time. By providing immediate, personalized responses to customer inquiries, it fosters potential customer interest and reduces the need for manual support. This swift interaction helps capture sales that might otherwise be missed.

4. How does Conversagent work round the clock?

Conversagent operates round the clock, thanks to AI technology. It uses GPT4 to auto-generate tailored responses any time of the day or night, ensuring customers receive immediate support whenever they need it.

5. How does Conversagent provide direct answers to customer queries?

Conversagent provides direct answers to customer queries by creating a library of your store products and information. Using advanced GPT4 AI, it searches this library for relevant answers to customer questions, providing a streamlined experience and eliminating the need for customers to search manually.

6. How does Conversagent help in reducing cart abandonment?

Conversagent reduces cart abandonment by providing real-time, personalized interaction. The AI-powered chat engages customers as they navigate the store, answering their queries and doubts, thus keeping them engaged and less likely to abandon their cart.

7. What kind of technology does Conversagent use?

Conversagent uses advanced GPT4 technology, the latest from OpenAI. This AI allows Conversagent to generate tailored responses according to the customer's unique needs and queries. It operates using a library of your store products and information, ensuring responses are directly relevant to your merchandise.

8. How does Conversagent ensure the accuracy of its responses?

Conversagent ensures the accuracy of its responses by limiting itself to the content of your store. It creates a library of your store products and information, and then uses this library to answer customer queries. It only answers questions it can confidently respond to, thus minimizing the risk of 'hallucinations' or irrelevant answers.

9. Does Conversagent process any personal data of store visitors or customers?

No, according to Clevertar's privacy policy, Conversagent does not process any personal data associated with your store visitors or customers.

10. What is Conversagent's pricing plan based on?

Conversagent's pricing plan is based on 'conversations', not the number of messages sent. Each interaction between a customer and the chatbot on different pages counts as a single conversation. This pricing strategy is designed with the merchant's interests in mind.

11. Can anyone install Conversagent on their Shopify store or does it require coding knowledge?

Conversagent does not require any coding knowledge for installation. It offers a simple setup process with no coding requirements, allowing anyone to install it on their Shopify store.

12. How often should I sync the app with the store content?

You should sync the app with the store content whenever changes are made to the store, such as adding or removing products, changing product descriptions, adding new blogs, promotions, etc. Once the changes are made, open the Conversagent dashboard and select the green 'Resync Content' button in the top right-hand corner. This will train Conversagent on the store updates.

13. What is the auto-sync feature in Conversagent?

The auto-sync feature is part of Conversagent's planned updates. Once available, it will automatically sync the app with store content, eliminating the need for manual syncing.

14. Does Conversagent work with Shopify themes other than 2.0?

If your theme is a Shopify 1.0 theme, Conversagent can still work. However, the chat interface will need to be added via the App Embeds section. The floating chat interface version of Conversagent will then appear on every page using the theme the app has been enabled for.

15. How does Conversagent utilize GPT4 to generate friendly and tailored responses?

GPT4, the latest technology from OpenAI, powers Conversagent to generate friendly and tailored responses. The app syncs with your store content to understand the range of products and information available. GPT4 leverages this library to produce personalized responses based on each customer's unique queries.

16. Can Conversagent provide assistance to customers if my store's content is not sufficiently detailed?

To ensure optimal functioning, Conversagent needs sufficient store content that addresses common customer queries. This could include FAQs, product descriptions, store policies, blog posts, and more. If the content is not sufficiently detailed, the quality and accuracy of Conversagent's assistance could be significantly affected.

17. Can I install Conversagent on platforms other than Shopify?

Currently, Conversagent is built exclusively for Shopify merchants. For platforms other than Shopify, Clevertar's 'Enterprise' solution might be suitable.

18. Can Conversagent work outside of business hours to assist customers?

Yes, Conversagent operates outside of business hours. It offers round-the-clock automated assistance, ensuring that customers receive support whenever they require it, regardless of the time.

19. How does Conversagent help in increasing the engagement of my store?

Using cutting-edge GPT4 technology, Conversagent generates personalized content and engages customers in real-time conversation. This engagement keeps customers on the site longer, improving the chances of a purchase and thus increasing store engagement.

20. How do I sign up for the Beta Partner program for Conversagent?

You can sign up for the Beta Partner program for Conversagent by filling out the form available on their website. If you sign up before the end of July, you will have free access to the Conversagent GROW plan in 2023.