Capacity

Enhanced customer support processes

workflow automation chat chatbot FAQ Q&A

Tool Information

Primary Task	Workflow automation
Category	technology-and-development
Sub Categories	workflow-automation chatbots customer-support
Pricing	from $49/mo

Capacity is an AI-powered support automation platform designed to streamline and improve customer support processes. It acts as a centralized hub that integrates with your existing tech stack, allowing for seamless communication and automation of support tasks. The platform offers several key features to enhance support operations. The Knowledge Base and Articles feature enables agents to quickly access information and answer frequently asked questions, empowering them with the necessary knowledge to provide efficient support. Capacity also provides Chatbots and Helpdesk capabilities, allowing for AI-powered self-service with the option of human escalation when needed. This enables customers to find answers to their queries quickly and easily, while still having the option to escalate to a human agent for more complex issues. In addition, the platform offers Workflows and Automations to automate repetitive support tasks, saving time and effort for support teams. It also facilitates communication with customers through SMS and Livechat, enabling instant reach and engagement with customers wherever they are. Furthermore, Capacity includes a Dev Platform and Apps, making it easy to integrate with your existing applications and customize workflows as needed. This ensures seamless integration into your existing infrastructure and allows for a tailored support experience. Overall, Capacity is a comprehensive support automation platform that aims to improve efficiency, streamline processes, and provide a better support experience for both customers and support agents.

Capacity is an AI-powered support automation platform that enhances customer and employee experiences. Founded in 2017 and based in Saint Louis, Missouri, the company focuses on connecting tech stacks to automate repetitive support tasks. This approach aims to improve efficiency and customer satisfaction.

The platform offers several key features, including AI-powered support automation that reduces resolution times and enhances experiences across various channels like voice, chat, email, and SMS. It also provides a unified knowledge base, intelligent virtual agents that can handle up to 90% of inquiries, and real-time support for agents. Additionally, Capacity allows users to create smart workflows for managing escalations and follow-ups without manual intervention.

Capacity integrates with over 250 CRMs, helpdesks, and collaboration tools, making it easy for businesses to enhance their existing systems. Trusted by over 19,000 organizations and serving more than 1.5 million users, Capacity has automated over 36.3 billion interactions, showcasing its impact in the support automation space. The company has raised $61.1 million in funding, indicating strong growth and development.