Blozum

Customer support and sales automation assistant.

chatbot development business assistant

Tool Information

Primary Task	Chatbots
Category	ai-and-machine-learning
Sub Categories	chatbots low-code-development personal-assistants

Blozum is a conversational-based AI assistant designed specifically for businesses to assist customers throughout the pre-purchase, purchase, and post-purchase stages of product sales. It offers end-to-end automation of the consumer funnel, leading to increased conversion rates and improved consumer satisfaction. During the pre-purchase stage, Blozum's AIr system comprehends complex consumer queries and responds with relevant information based on the business's data. In the purchase stage, AIr can be trained to actively sell products and services on behalf of the business. Additionally, in the post-purchase stage, Blozum's empathetic algorithm understands consumer feedback, provides status updates, and handles complaints.Integration with the business's platform is seamless and instantaneous, requiring only a small code snippet. Blozum also offers voice input, vernacular support for 50 languages, sentiment analysis, CRM integration, and complete customization of the AI assistant. One notable feature is that Blozum AIr not only provides information about products and services when customers inquire but can also be trained to engage with customers like a salesperson, encouraging them to consider making a purchase. Blozum offers different pricing plans, including a Starter plan with limited features and a Large Bundle plan with unlimited chats, advanced sentiment analysis, full customization of integrations, and round-the-clock support and maintenance.Overall, Blozum is a conversational AI tool that helps businesses automate and enhance customer interactions throughout the entire sales process, leading to improved conversions, increased customer satisfaction, and reduced manual workload.

Pros
End-to-end consumer funnel automation Comprehends complex consumer queries Actively sells products services Handles post-purchase complaints Seamless instantaneous integration Voice input feature Supports 50 vernacular languages Performs sentiment analysis CRM integration Trained to engage customers Different pricing plans available Starter plan Large Bundle plan Unlimited chats in large bundle Advanced sentiment analysis in large bundle 24/7 support in large bundle Advanced voice support Custom LLM fine-tuning

Cons
No free version available Limited chats on Starter plan Limited integration options on Starter plan No 24/7 support on basic plan Only 28 days training history on Starter plan Costly for additional advance features Sales driven interaction might be pushy Limited language support compared to competitors Requires coding for integration No disclosed data privacy policy

Frequently Asked Questions

1. What is Blozum?

Blozum is a conversational-based AI assistant designed specifically for businesses. It assists customers during the pre-purchase, purchase, and post-purchase stages of product sales. By offering end-to-end automation of the consumer funnel, Blozum improves customer satisfaction and increases conversion rates.

2. Can Blozum help my business with sales automation?

Absolutely, Blozum is a tool fully equipped to assist your business with sales automation. It can understand and respond to complex customer queries, actively sell products and services during purchasing, and handle post-purchase interactions. This includes understanding customer feedback and handling complaints, thereby enhancing your overall sales process.

3. How does Blozum's AIr system work?

Blozum's AIr system works by comprehending and responding to complex consumer queries based on your business's data. During purchase, it can actively sell your products and services. Post-purchase, it employs an empathetic algorithm that understands customer feedback, provides status updates, and lodges complaints on behalf of consumers, ensuring complete coverage of your sales process.

4. What kind of support does Blozum offer during the post-purchase stage?

During the post-purchase stage, Blozum provides comprehensive, empathetic support. The AIr system understands consumer feedback, provides status updates, and also handles complaints - effectively managing the customer relationship after the sale has been made.

5. How does integration with Blozum work?

The integration with Blozum is seamless and instantaneous. It requires just a small snippet of code to start running the assistant on your platform, which can be implemented within 30 seconds.

6. What languages does Blozum support?

Blozum supports a vast amount of languages, offering vernacular support for up to 50 different languages.

7. What CRM platforms can Blozum integrate with?

Blozum has the capability to integrate with CRM platforms. However, the details about specific CRM platforms for integration are not mentioned.

8. How customizable is Blozum?

Blozum provides complete customization to fit your business needs. From integrations to conducts with consumers, every part of its AI assistant can be tailor-made to best suit your operations.

9. How does Blozum use AI to engage with customers like a salesperson?

Blozum's AIr can be trained to speak with customers like a salesperson. When a customer inquires about your services or products, the AIr not only provides information about them but can also encourage the customers to consider making a purchase.

10. What are the pricing plans for Blozum?

Blozum offers several pricing plans to accommodate different business requirements including a monthly, annual, and a Starter or Large Bundle plan.

11. What is included in Blozum's Large Bundle plan?

The Large Bundle plan of Blozum includes unlimited chats, unlimited training history, advanced sentiment analysis, all integrations (fully customizable), advanced button actions, round-the-clock support and maintenance, advanced voice support, and custom LLM fine-tuning.

12. Are there any limitations on the number of chats in the Large Bundle plan?

No, there is no limit to the number of chats in Blozum's Large Bundle plan. It offers unlimited chats.

13. What features does the Starter plan offer?

The Starter plan of Blozum includes 5,000 chats per month, 28-days of training history, sentiment analysis, basic integrations, basic button actions, and basic support and maintenance.

14. Does Blozum provide sentiment analysis?

Yes, Blozum provides sentiment analysis. Both the Starter and Large Bundle plans include sentiment analysis, although the Large Bundle plan features advanced sentiment analysis capabilities.

15. What do you mean by Blozum's 'empathetic algorithm'?

Blozum's 'empathetic algorithm' refers to the AI's ability to understand and respond to consumer feedback in an intuitive and responsive manner. After purchase, it can understand customer feedback, provide status updates, and lodge complaints, thereby enhancing your overall customer service.

16. What benefits can my business expect from using Blozum?

Your business can expect numerous benefits from using Blozum. It can automate customer interactions throughout the entire sales process, reducing manual workload and increasing conversion rates. Also, by offering support during pre-purchase, purchase, and post-purchase stages, Blozum helps enhance customer satisfaction.

17. How long does it take to integrate Blozum with my platform?

It takes just 30 seconds to integrate Blozum with your platform; it's a quick and seamless process.

18. Does Blozum provide voice support?

Yes, Blozum does provide voice support. Its Large Bundle plan offers advanced voice support.

19. Can Blozum handle customer complaints for my business?

Yes, Blozum's Post-Purchase AIr feature can handle and lodge consumer complaints for your business.

20. How can I try a demo of Blozum?

You can try a demo of Blozum by filling the form located on their website, evident under 'Book a Demo'. After submitting the required information, a representative from Blozum will reach out to you.