Bigsib

1. What is Bigsib?

Bigsib is an AI concierge designed for the hospitality sector. It primarily aids hotels and short-term rental platforms by acting as a conversational AI chatbot capable of understanding and addressing complex guest inquiries.

2. How does Bigsib handle complex guest inquiries?

Bigsib uses a conversational AI chatbot technology to handle complex guest inquiries. It understands the complexities of the inquiries, and automatically provides personalized and conversational responses, potentially reducing the need for manual intervention.

3. What benefits does Bigsib offer for the hospitality sector?

Bigsib offers numerous benefits for the hospitality sector. It can dramatically reduce support volume by automating responses to guest issues, provide 24/7 support availability, and seamlessly redirect unresolved issues to the support team. It also features a manual approval process for autogenerated responses and can create unique knowledge bases for each property.

4. How can Bigsib reduce the volume of support required in hotels?

Bigsib reduces the volume of support required in hotels by automatically handling guest issues with personalized and conversational responses. This automation significantly cuts down the number of issues that would otherwise require a human support staff.

5. What are the operational hours of Bigsib?

Bigsib offers around-the-clock support, operating 24/7 to cater to guests' inquiries at all times.

6. What happens when Bigsib can't resolve a guest's concerns?

In instances where Bigsib is unable to resolve a guest's concerns, it seamlessly redirects the issue to your own support team, thereby ensuring a satisfactory user experience.

7. Can I review responses that Bigsib generates?

Yes, with Bigsib's manual approval feature, you can review and approve or overwrite auto-generated responses before they are sent to guests.

8. How customizable is Bigsib?

Bigsib is highly customizable. Based on the specific information of your listings, it can create a unique knowledge base for each property. You have the flexibility to control when Bigsib responds to guest inquiries, making it indispensable for periods of travel or unusual working hours.

9. How does Bigsib learn about amenities and check-in processes?

Bigsib learns about amenities and check-in processes through an in-depth analysis of your listings on sites like Airbnb and VRBO. Based on this information, it creates a unique knowledge base for each property.

10. When can I control Bigsib's responses to guest inquiries?

You have the control to determine when Bigsib responds to guest inquiries. This could be during specific dates or times of your choosing, such as when you're traveling or during odd hours of the night.

11. How does Bigsib optimize customer satisfaction?

Bigsib optimizes customer satisfaction by providing personable and conversational 24/7 support, handling guest issues automatically, and ensuring guests always get the best possible experience, even when it cannot resolve an issue itself and has to pass it to your support team.

12. Can Bigsib be integrated with existing platforms?

Bigsib boasts wide integration compatibility with popular platforms related to the hospitality sector, though the exact platforms aren't specified on their website.

13. What is the manual approval feature in Bigsib?

Bigsib's manual approval feature allows you to review autogenerated responses before they are sent to the guest. You have the option to use the generated response or overwrite it and manually write your own.

14. How does Bigsib respond to guests during travel or off-hours?

Bigsib operates 24/7, so it can effortlessly respond to guest inquiries during travel or off-hours. You also have the flexibility to schedule when Bigsib intervenes, such as when a guest hasn't heard from you within a certain time frame.

15. How does Bigsib create a unique knowledge base for each property?

Bigsib creates a unique knowledge base for each property by analyzing your specific property listings and learning about the property's amenities and check-in processes. This customization allows for accurate and personalized responses to guest inquiries

16. What does it mean that Bigsib offers personable and accessible 24/7 support?

When Bigsib offers personable 24/7 support, it means the AI chatbot is always available to handle guest inquiries with conversational and personalized responses, thereby maintaining a high level of customer satisfaction at all hours.

17. Can Bigsib analyse my listings on sites like Airbnb and VRBO?

Yes, Bigsib can analyze your listings on sites like Airbnb and VRBO to garner information about amenities, check-in processes, and other specifics. This information helps it to provide accurate responses to guest inquiries.

18. What is the process to override auto-generated responses by Bigsib?

The process to override auto-generated responses involves Bigsib's manual approval feature. It sends the autogenerated response to you before it's delivered to the guest, and you have the option to approve this response or overwrite and manually create your own response.

19. How can I schedule Bigsib to respond only at specific times?

You can schedule Bigsib to only respond to guest inquiries at specific dates or times via its custom settings. This is particularly useful if you're traveling or want to limit correspondence during odd hours of the night.