Answerly

1. What is Answerly?

Answerly is an artificial intelligence-based chatbot that is designed to enhance and personalise interactions with customers in businesses. It enables businesses to create their unique AI assistant which reflects their brand ethos. This AI assistant can engage in interactive conversations with visitors providing a personalised touch to customer interactions. It stores information about the business in its Knowledge Hub which helps it adapt and learn to serve customers more effectively.

2. How can I personalize the AI assistant with Answerly?

With Answerly, the AI assistant can be personalized by assigning it a unique name and character. These distinct traits can be tailored to reflect your brand ethos, fostering interactive and engaging conversations with your visitors.

3. How does the Knowledge Hub work in Answerly?

The Knowledge Hub in Answerly operates as the storage space of all the information about the business. Users can import existing data from their knowledge base into the Knowledge Hub or even upload and extract information from documents or PDFs. Thus, it is the AI brain where you create and manage content about your business. This pool of information is then utilised by the chatbot to provide accurate responses.

4. How are customer queries handled if the Answerly chatbot cannot answer them?

In Answerly, if the AI assistant cannot address a customer's question, a built-in contact form is triggered. This allows your customers to send a message directly to your business's inbox, providing a seamless support experience and ensuring no question goes unanswered.

5. How can Answerly be trained using the Knowledge Hub?

Answerly's chatbot can be trained using the Knowledge Hub. Users are able to feed the necessary information about their business into the hub, allowing the chatbot to learn and adapt to serve customers better. Over time, the chatbot will understand and navigate the complexities of the business more efficiently.

6. What are some of the customization options offered by Answerly?

Answerly offers an array of customization options. Widget customization allows you to alter the placement, colours, width and shadow of your chatbot to blend seamlessly with your website design. Assistant customization allows you to personalize the AI assistant's identity, including its name and personality. Answerly even provides a feature called 'Answer with Pictures or Links' where the chatbot can incorporate relevant images or web links into its answers.

7. What are the collaboration features offered by Answerly?

Answerly has a workspace collaboration feature. With this, you can create a team, invite members and collectively manage and improve the performance of your chatbot. This allows multiple users to work simultaneously and invest in the enhancement and efficiency of the chatbot.

8. How does Answerly use webhooks?

Answerly utilizes webhooks to provide custom actions based on specific events. This control over widget functionality allows businesses to have more granular control on how the chatbot interacts and responds based on triggered events.

9. What is the feature 'Answers with Pictures or Links' in Answerly?

'Answers with Pictures or Links' is a feature of Answerly that makes responses more engaging and interactive. With Visions, Answerly's AI assistant can incorporate relevant images into its answers. Link References allow the AI assistant to incorporate relevant web links into the answers it generates for visitors.

10. How does the instant embed capability work in Answerly?

Answerly's Instant Embed capability allows users to quickly and seamlessly integrate one or more Answerly chatbot widgets onto their website. This feature ensures smooth integration and immediate customer interaction with the chatbot, enhancing the user experience.

11. What is Chatbot SDK in Answerly and what does it do?

Chatbot SDK in Answerly is a tool that businesses can leverage to adapt the widget to suit their unique requirements. It opens limitless possibilities of widget customization and interaction dynamics, allowing businesses the freedom to design a chatbot interaction that best suits their customer interaction needs.

12. How does the built-in contact form work in Answerly?

The built-in contact form in Answerly activates when the AI assistant encounters an unfamiliar situation or is unable to address a user's queries. In such situations, it triggers a contact form, allowing the customer to send a message directly to the business's inbox. This ensures that no customer's query goes unanswered and provides a seamless support experience.

13. How can Answerly's conversation history be used for business improvement?

Conversation history in Answerly can be used for business improvement by identifying frequently asked questions, customer pain points, and areas of improvement. These insights can be used to train and refine your AI assistant over time, improving its utility and efficiency.

14. How can Answerly help in enhancing customer interactions?

Answerly can enhance customer interactions firstly by offering 24/7 chat support, providing instant and convenient assistance to customers at all times. The AI assistant is able to engage in interactive and personalized conversation with the visitors. Furthermore, its ability to learn and adapt from the Knowledge Hub and historical chat data aids in providing more accurate and effective responses. The option to customise this AI assistant according to the brand ethos also aids in maintaining brand consistency and resonance with the customers.

15. How does Answerly provide 24/7 customer support?

Answerly provides 24/7 customer support through an AI chatbot. Once embed on a webpage, the chatbot can engage with customers anytime, answering queries and providing assistance around the clock. In case it cannot address a query, it triggers a contact form to collect the query and send it to the business’s inbox.

16. Can Answerly be integrated into my existing online platform?

Answerly can be integrated into your existing online platform. With the Instant Embed feature, you can integrate one or more Answerly chatbot widgets onto your website quickly and effortlessly. Additionally, Answerly's Chatbot SDK allows for more complex customization of the widget to fit your specific needs.

17. How can I import my existing Knowledge Base into Answerly?

In Answerly, you can import your existing knowledge base it its Knowledge Hub. This is done to fine-tune the chatbot by bringing existing content or data into the hub. The process helps in giving the AI assistant a customized knowledge about your business.

18. What is the process to customize the widget in Answerly?

The customization process in Answerly involves adjusting several paramters of the chatbot. The 'Widget Customization' feature enables users to edit the look and feel of the chatbot, including its placement, colours, width, shadow etc. to seamlessly integrate with the site's design.

19. How can Answerly's AI assistant adapt and learn to serve customers more effectively?

Answerly's AI assistant adapts and learns to serve customers more effectively through the use of its Knowledge Hub. As users feed necessary information about the business into the hub, the chatbot learns and adapts to better navigate and understand the complexities of the business. Over time, this leads to more accurate and tailored customer interactions.

20. What is Answerly's workspace collaboration feature?

Workspace collaboration in Answerly allows teams to collectively manage and improve the performance of the chatbot. You can create a team, invite members and collectively manage and track the chatbot's performance, making enhancements where necessary for better customer interaction and satisfaction.