Airkit

Improved eCommerce customer support and chat solution.

customer customer support chat Q&A

Tool Information

Primary Task	Customer support
Category	communication-and-support
Sub Categories	customer-support chatbots
Country	United States

Airkit.ai eCommerce is an AI tool that provides code-free AI agents specifically designed for commerce. With these agents, businesses can resolve over 90% of customer questions instantly, 24/7/365. The tool aims to deliver more than just FAQ bots, offering real-world examples of customer experiences that have been successfully resolved by Airkit.ai.The AI agents in Airkit.ai eCommerce leverage GPT-4 powered technology to scale on demand and handle more customer requests faster. This enables businesses to focus on resolving issues rather than deflection or containment KPIs. The tool also offers easy integrations with popular eCommerce tools and systems, such as CRMs and order management systems, to enhance the intelligence of the AI agents.Airkit.ai eCommerce provides proactive support by identifying and resolving customer issues before they even contact the business. This proactive approach helps to significantly reduce service volumes while boosting customer satisfaction.In terms of conversational commerce, Airkit.ai eCommerce offers hyper-personalization, allowing businesses to create conversations that keep customers engaged and coming back. The tool aims to enhance the customer experience and increase sales.Additionally, Airkit.ai eCommerce empowers customer service teams by augmenting them with AI assistance. This helps to reduce agent burnout and enables them to resolve problems more efficiently.Airkit.ai is designed with built-in safeguards and industry compliance standards to ensure that the AI agents follow approved business guidance and only use the provided tools.Overall, Airkit.ai eCommerce is a specialized AI tool that enhances customer support, automates processes, and improves the overall customer journey in the realm of commerce.

Airkit.ai develops AI-powered customer service solutions specifically for the ecommerce industry. Formerly known as Ruist, the company rebranded to focus on autonomous AI agents that automate repetitive customer service tasks. Recently acquired by Salesforce, Airkit.ai aims to enhance customer engagement and automation capabilities.

The company offers a no-code platform that allows businesses to create intelligent AI agents for ecommerce customer support. These agents can resolve over 90% of customer queries instantly, covering areas like order status, returns, and product information. The platform supports multiple channels, including web chat, mobile, voice, and email, and integrates with existing ecommerce and helpdesk systems to provide a seamless customer experience. Key features include continuous learning, enabling AI agents to adapt to new scenarios and customer needs, and omni-channel support for consistent service delivery.

Frequently Asked Questions

1. What is Airkit.ai eCommerce?

Airkit.ai eCommerce is an AI-powered chatbot designed to revolutionize eCommerce customer support. It uses code-free AI agents powered by GPT-4 to instantly resolve over 90% of customer inquiries, 24/7, freeing up human agents to handle more complex issues.

2. How does Airkit.ai improve customer support?

Airkit.ai provides proactive support, identifying and resolving issues before customers contact you. It also offers hyper-personalized conversations, boosting engagement and sales. Finally, it augments your existing team, reducing agent burnout and improving efficiency.

3. What types of customer questions can Airkit.ai handle?

Airkit.ai can handle a wide range of customer questions related to order status, shipping information, returns, product details, and more. Its ability to integrate with your existing systems allows it to access real-time data for accurate responses.

4. Does Airkit.ai integrate with my existing eCommerce systems?

Yes, Airkit.ai integrates with popular eCommerce tools and systems, including CRMs and order management systems. This integration enhances the AI agents' intelligence, providing them with the context needed to answer questions accurately.

5. How much does Airkit.ai cost?

Pricing for Airkit.ai varies depending on your specific needs and usage. Please contact our sales team for a customized quote or visit our website for more information on pricing plans.

6. Is there a free trial available?

We currently don't offer a free trial, but we encourage you to contact our sales team to discuss your requirements and explore the best option for your business.

7. How do I get started with Airkit.ai?

Getting started is easy! Contact our sales team to discuss your needs and set up a consultation. We'll guide you through the implementation process and ensure a smooth transition.

8. Who is Airkit.ai best suited for?

Airkit.ai is ideal for eCommerce businesses of all sizes looking to improve customer support, automate processes, and increase sales. It's particularly beneficial for businesses experiencing high customer service volumes or seeking to enhance customer engagement.

9. What are the key benefits of using Airkit.ai?

Key benefits include 24/7 availability, reduced customer service costs, increased customer satisfaction, improved agent efficiency, and enhanced sales through personalized interactions.

10. What are some limitations of Airkit.ai?

While Airkit.ai handles a vast majority of inquiries, extremely complex or nuanced issues may still require human intervention. The effectiveness of the AI depends on the quality of data provided and the accuracy of system integrations.

11. What kind of support and documentation does Airkit.ai offer?

We provide comprehensive documentation and ongoing support to our clients. Our dedicated team is available to assist you with any questions or issues you may encounter.

12. How does Airkit.ai compare to other chatbot solutions?

Airkit.ai differentiates itself through its specialization in eCommerce, its code-free AI agent creation, and its focus on proactive support and hyper-personalization, going beyond simple FAQ bots.

13. What are the technical requirements for using Airkit.ai?

Airkit.ai is a cloud-based solution, so no specific software installations are required. However, successful integration requires access to your existing eCommerce systems and APIs.

14. What are some common use cases for Airkit.ai?

Common use cases include answering frequently asked questions about order status, providing product information, handling returns and exchanges, and offering personalized recommendations.

15. What are some best practices for using Airkit.ai?

Ensure accurate data integration, regularly review and update your AI agents' knowledge base, and monitor performance metrics to optimize your chatbot's effectiveness.

16. What should I do if I encounter a problem with Airkit.ai?

Contact our support team immediately. We offer various support channels, including email and phone, to assist you in resolving any issues you may encounter.