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About afiniti.com
Afiniti is a global technology company that specializes in AI-driven customer experience solutions for contact centers. Founded by Zia Chishti between 2005 and 2006, the company uses patented behavioral pairing algorithms to match customers with the most compatible agents in real time. This approach optimizes outcomes such as revenue, customer satisfaction, and operational efficiency.
Headquartered in Washington, DC, with a presence in London, Afiniti has achieved significant milestones, including unicorn status in 2017 with a valuation of $1.6 billion. The company holds 201 patents, focusing on telemarketing, outsourcing, and computer telephony integration. Afiniti promotes responsible AI through governance principles and values that emphasize trust and collaboration. Its core platform integrates with existing contact center infrastructure, analyzing various data points to enhance customer-agent interactions across industries like telecommunications, financial services, healthcare, and retail.
Headquartered in Washington, DC, with a presence in London, Afiniti has achieved significant milestones, including unicorn status in 2017 with a valuation of $1.6 billion. The company holds 201 patents, focusing on telemarketing, outsourcing, and computer telephony integration. Afiniti promotes responsible AI through governance principles and values that emphasize trust and collaboration. Its core platform integrates with existing contact center infrastructure, analyzing various data points to enhance customer-agent interactions across industries like telecommunications, financial services, healthcare, and retail.
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